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10:37AM July 05, 2021

Steve Brady

When will DA #9 be ready for hookups. We were told first quarter of this year, then it was April, then it was May and the last update was Summer. There are a lot of accounts out here that could represent some good business for MLConnect. The fiber was put in more than 6 months ago and the splicers have already come through in the last couple months I believe.

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10:52AM July 19, 2021

MLConnect Customer Cares Team
Thank you for your patience and understanding. When dealing with rural areas, vegetation, weather, COVID, in-field delays, etc., it is hard to pinpoint a specific time, but we're trying to provide estimates. It is possible that we'll reach you sooner, but we also understand your position. We've constructed more than 2000 miles of fiber across the MLEC area and make progress every day. We knew in the beginning that providing fiber to five rural counties (something many others bypassed) would be a long-term commitment, but we are dedicated to seeing it through. We hope to have the opportunity to serve you when we reach your location.

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12:13PM July 15, 2021

Steve Brady
That is very unfortunate. We were told last year that it would be Q1 of this year. Then it was April, then May, then summer and now you're saying Q3 maybe. It is quite frustrating and MLEC is currently losing business to JTM. I and others were going to wait for the GB fiber, but can't wait much longer since we work from home. I hope you guys can at some point accelerate the project rather than having repeated delays.

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12:53PM July 13, 2021

MLConnect Customer Cares Team
Due to demand, weather, and other variables, we have adjusted our timeline. Our goal is to begin installations in this area within Q3 of 2021. Please keep in mind this is an ESTIMATE only and can be influenced by many factors. Thank you for your patience!