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6:18AM June 05, 2021

James Graham

ML Connect should consider having a online support portal for customers to be able to communicate when phone service doesn't work. We have not been able to use our phones for 3 days at home via Wi Fi connection. We can use our phones for texts, or getting online, just no phone calls We have trouble shot every thing , talked to our phone company, etc. and without being able to be at the router and computer, it is almost impossible to get anything done, in such a case. Bottom line is, our phones work everywhere but at our house, including other Wi Fi connections in other locations, and we cannot seem to be able to coordinate with ML Connect to get our problem solved, which seems to be our router again. So, I think it might be advantageous to be able to connect with support online and not just by phone only.

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8:26PM June 08, 2021

MLConnect Customer Cares Team
Also, on an iPhone - Go to Settings, General, then at the bottom click Reset. There will be an option for "Reset Network Settings" Click that and follow the prompts. Note: This will require you to rejoin your Wi-Fi network and re-enter your Wi-Fi password on the phone. If this does not resolve the issue, please email your phone number and/or email address to customercare@mlconnect.com and a member of our team will reach out to you.

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11:55PM June 07, 2021

MLConnect Customer Cares Team
Thank you for sharing your thoughts with us. We will share these with our team for consideration.

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11:55PM June 07, 2021

MLConnect Customer Cares Team
Thank you for sharing your thoughts with us. We will share these with our team for consideration.