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11:17AM February 06, 2021

Kelly MOONEYHAN

How long is the wait between construction completing and installation of service typically take? Is there passthrough option on the router if I choose to use my own mesh system and can the wifi on the router provided be turned off?

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10:38AM February 08, 2021

MLConnect Customer Cares Team
Because of weather, the impact of COVID-19 on our staff and processes, demand and other variables, we are behind schedule with construction and installations, but we are moving forward. Once an area is ready for installations, it could be 4-6 weeks before the appointment is scheduled. While not recommended with our service, you can do a pass-through option and use the mesh system. WiFi can also be turned off. You will just need to let us know during the hook up so that we can make the appropriate change on our end.