ML Connect

Enter Your Address To Start

www.mlconnect.com

World class broadband - hometown service

Main

Products 8

Service Areas

Comments 355

10:23AM November 10, 2021

Teresa Davis

Wondering if there is any update on 152 Laurel Lane, hohenwald. I signed up originally for residential service, but would like to change that to commercial, not that I have seen the products. Can't fina a way to change my original signon. Thanks

Reply to Comment

10:29AM November 16, 2021

MLConnect Customer Cares Team

No worries! Just contact your local MLEC office and they can provide personal, confidential assistance with your request.

5:28AM November 01, 2021

Timothy Pondel

We've been waiting for internet on Culps Bend Rd in southern Perry County ever since ML Connect was announced. With COVID and only 2 Mbps internet available, life has been put on pause for us. The Info Map says estimated installations beginning in Late Q4 2021. Do you have any firmer information on that? We're extremely desperate for some good news, especially after we learned we were outside of the State's grant for southern Perry County.

Reply to Comment

11:04AM November 02, 2021

MLConnect Customer Cares Team

Main line construction is finishing up, and secondary construction (MSTs, splicing and testing) are underway. Depending on weather, demand and other variables, we are on target to begin installations late 2021/early 2022. Thank you for your patience.

Could I get an update for when 331 Spring Road might be ready for fiber?

Reply to Comment

12:23PM October 12, 2021

Fall is still our goal for this area. We are currently working on splicing and getting access to locations. Thank you for your support!

12:43AM September 04, 2021

michael davis

when will robin hood dr. become in-service? I have checked and the neighbors property (borders swiss colony) has service

Reply to Comment

2:38PM September 13, 2021

MLConnect Customer Cares Team

Without a full address, it can be difficult to provide an accurate estimate. However, it looks like secondary construction is nearing completion. Hopefully, installations can begin this fall. Just check the INFO Map. Once your location comes up, click outside the Search Results box for updates. When your area shows "Live" or "In Service" you can process a Participation Agreement with your local MLEC office.

1:52PM September 03, 2021

Lisa Brown

Good afternoon! Just checking on the status of 4060 Buffalo Road, Hohenwald (DA-11). Do you have an estimate for installation? Thanks so much!

Reply to Comment

2:40PM September 13, 2021

MLConnect Customer Cares Team

We're getting really close! Secondary construction is underway with splicing, and we hope to begin installations early fall. When the area becomes live on the INFO MAP, reach out to your local MLEC office for a Participation Agreement.

1:08PM September 02, 2021

michael barley

Hi. When will Garrison rd be in service? I asked in spring and got told June. then July. Then end of the summer. I understand that things come up but in looking at comments below seems to be a trend to miss dates. Thanks

Reply to Comment

2:30PM September 13, 2021

MLConnect Customer Cares Team

Thank you for your continued patience. Labor and equipment delays, as well as weather, have impacted our project more than we would like. However, we are pushing forward. Some location access issues are being addressed in your area and splicing is underway. Although estimates only, the interactive map is the best source of information on the timeline.

12:37PM August 30, 2021

Ashley Casey

Will we receive a call when installations are ready in our area? I am in DA9 and see from the comments below that you expect installations to begin there in early fall. I do not currently live in the area but we are starting construction on the home now and I want to make sure to run the lines while we're under construction. Thank you!

Reply to Comment

2:26PM September 13, 2021

MLConnect Customer Cares Team

Sorry! I didn't address your original question. When you see the service go "LIVE" for your area on the map, you can reach out to your local MLEC office to complete a Participation Agreement and process an order.

2:25PM September 13, 2021

MLConnect Customer Cares Team

Thank you for your patience and understanding. Please forward the full address for where your new home will be to customercare@mlconnect.com. New construction takes a bit longer because it has to be added to the engineering plan. Also, please include in your email if you plan to go overhead or underground with your electric service, as your fiber will be built the same.

6:07PM August 24, 2021

Steve Brady

when will DA9 be in service?

Reply to Comment

8:50AM August 30, 2021

do you know when it might be ready on airport ridge rd

Reply to Comment

10:00AM August 30, 2021

MLConnect Customer Cares Team

Reply to Comment

12:59PM July 13, 2021

MLConnect Customer Cares Team

The good news is that we're coming to your area, the "not as good news" is that we had to adjust our timeline due to demand, weather, and other uncontrollable variables. Our target to begin installations in your area is early 2022 (estimate only). Stay tuned and hang in there! We appreciate your support as we work to extend broadband into the rural areas.

5:38AM July 09, 2021

Kevin Stephens

Curious when service will be ready, 250 Texas Bottom Lane. Fiber on pole stopped being installed just short of my address some time ago.

Reply to Comment

1:02PM July 13, 2021

MLConnect Customer Cares Team

The initial phase of construction (main fiber lines) had to be completed first. Now, we are working on secondary construction for your area (preparing fiber, splicing, equipment, and testing), which takes the longest amount of time. For this location, our goal is to begin installations later this summer (Q3 2021). Please keep in mind this is an estimate only. We look forward to serving you. Take care!

10:17PM July 06, 2021

michael barley

Hi. Do you have any updates on DA14 area? Said 1Q and updated to Q2 end of June. Do you have a new estimate for Garrison Rd/Southridge area? Thanks

Reply to Comment

1:18PM July 13, 2021

MLConnect Customer Cares Team

Field issues that might change the estimated timeline can sometimes be delayed in reaching us to update the map. We apologize for any delays - in updates and actual construction. Demand, weather, and other variables have impacted out timeline more than we would like, but we're pushing hard every day to serve more areas. Our goal to serve your area is still late summer/early fall. Again, we're sorry about the uncontrollable delays and appreciate your patience.

Thank you for your patience and understanding. When dealing with rural areas, vegetation, weather, COVID, in-field delays, etc., it is hard to pinpoint a specific time, but we're trying to provide estimates. It is possible that we'll reach you sooner, but we also understand your position. We've constructed more than 2000 miles of fiber across the MLEC area and make progress every day. We knew in the beginning that providing fiber to five rural counties (something many others bypassed) would be a long-term commitment, but we are dedicated to seeing it through. We hope to have the opportunity to serve you when we reach your location.

12:13PM July 15, 2021

Steve Brady

That is very unfortunate. We were told last year that it would be Q1 of this year. Then it was April, then May, then summer and now you're saying Q3 maybe. It is quite frustrating and MLEC is currently losing business to JTM. I and others were going to wait for the GB fiber, but can't wait much longer since we work from home. I hope you guys can at some point accelerate the project rather than having repeated delays.

12:53PM July 13, 2021

MLConnect Customer Cares Team

9:58PM June 19, 2021

Michael Pruitt

When is 4740 RidgeTop Rd expected to go live. i see we are DA 5 ( HW-08_3242), DA 4 just went live the other day. Can we expect the same soon?

Reply to Comment

2:40PM June 22, 2021

MLConnect Customer Cares Team

6:47PM June 05, 2021

Lisa Brown

Greetings! Just wanted to check the installation status for 4060 Buffalo Road in Hohenwald - near Limo Lane. Thank you!

Reply to Comment

11:53PM June 07, 2021

MLConnect Customer Cares Team

Please contact your local MLEC office to complete a Participation Agreement to process your order. If this has been done, please note it can take up to 6 weeks before an installation can be scheduled due to demand, weather, etc. Thank you for supporting MLConnect. We look forward to serving you.

6:18AM June 05, 2021

James Graham

ML Connect should consider having a online support portal for customers to be able to communicate when phone service doesn't work. We have not been able to use our phones for 3 days at home via Wi Fi connection. We can use our phones for texts, or getting online, just no phone calls We have trouble shot every thing , talked to our phone company, etc. and without being able to be at the router and computer, it is almost impossible to get anything done, in such a case. Bottom line is, our phones work everywhere but at our house, including other Wi Fi connections in other locations, and we cannot seem to be able to coordinate with ML Connect to get our problem solved, which seems to be our router again. So, I think it might be advantageous to be able to connect with support online and not just by phone only.

Reply to Comment

8:26PM June 08, 2021

MLConnect Customer Cares Team

Also, on an iPhone - Go to Settings, General, then at the bottom click Reset. There will be an option for "Reset Network Settings" Click that and follow the prompts. Note: This will require you to rejoin your Wi-Fi network and re-enter your Wi-Fi password on the phone. If this does not resolve the issue, please email your phone number and/or email address to customercare@mlconnect.com and a member of our team will reach out to you.

11:55PM June 07, 2021

I was wondering when the installation would start for 1165 Cedar Creek Landing Road, Linden, Tn.

Reply to Comment

11:32AM May 26, 2021

MLConnect Customer Cares Team

You are in design area 20 of 29 for Phase 3 of our project. We ESTIMATE that installations could begin as early as September. Thank you for your interest; we look forward to serving you!

11:58AM May 18, 2021

michael barley

Hi. Do you have any updates on DA14 area? Said 1Q and updated to Q2. When do your Q run like calendar or fiscal as Q2 would be by end of June. Looking forward to more reliable and faster internet! Thanks

Reply to Comment

6:15PM June 07, 2021

michael barley

Great news! Looking forward to it and ready when you are :)

11:30AM May 26, 2021

MLConnect Customer Cares Team

Great question! The quarters are calendar year, and the Estimated In-Service Dates on the map are just estimates and can impacted by weather, unforeseen construction issues, etc. Our goal is to begin installations in this area by the end of June. Main line construction is finished for your DA and secondary construction (the more time consuming part) is underway. We appreciate your patience!

2:50AM May 18, 2021

Steven Cotton

Hello. I thought I left a message this morning but do not see it posted so I am leaving it again. I live in Humphreys County but you have my area listed as Perry County I believe. My neighbor across the road and I are wondering when you will have the area around 1095 Tennessee River Blue Creek Road up and running? We saw people working on the poles adding cables of some kind not too long ago. Thanks for your time.

Reply to Comment

11:24AM May 26, 2021

MLConnect Customer Cares Team

MLConnect fiber in most all cases runs the same path as MLEC's power. This location likely receives power from the Lobelville substation, and this is why you see it listed as Perry County. The area is getting very close to going live (in-home/business installations).

3:32PM May 17, 2021

Angela Burns

The link to the participation agreement form give me an error when I click on the link. I am needing the for to initiate service.

Reply to Comment

11:15AM May 26, 2021

MLConnect Customer Cares Team

Because construction is finished in your area and it is live, we will email one to the address used in your registration of interest. If you do not receive it, please email customercare@mlconnect.com.

8:53PM May 16, 2021

Robert Starbuck

Can you tell me how close we are to service Hwy 412 W Linden TN.

Reply to Comment

4:04PM June 01, 2021

Robert Starbuck

8125 hwy 412 w linden to. 37096

11:12AM May 26, 2021

MLConnect Customer Cares Team

9:32AM May 14, 2021

Daisy Robinson

I was wondering when the Hurst Road area in Lewis County right outside of Hohenwald was scheduled to being installation. 159 & 165 Service addresses

Reply to Comment

12:18PM May 14, 2021

MLConnect Customer Cares Team

Main line construction is complete and secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.) is underway. Our goal is to begin installations in your area this summer (estimate only); however, weather, demand and other uncontrollable issues could change the timeline. When you see your area go live with installations on the interactive map, contact your local MLEC office to complete a Participation Agreement and process an order. We look forward to serving you.

3:31PM May 12, 2021

Otice stephens

Estimate for service at 148 Walton Road, Hampshire

Reply to Comment

3:24PM May 13, 2021

MLConnect Customer Cares Team

Your address is in number 5 of 29 design areas (sections) of Phase 3. Main line construction is nearing completion and secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.) will start soon. Our goal is to begin installations in your area this summer (estimate only); however, weather, demand and other uncontrollable issues could change the timeline. You can follow our progress using the interactive map on mlconnect.com; once your address pops up, click outside the "Search Results" box for updates. When you see the "STATUS" line change to "IN-SERVICE," you can reach out to your local MLEC office to process an order with a Participation Agreement.

3:04PM May 10, 2021

Scott Meier

When will 676 McCord Hollow Road be in service?

Reply to Comment

3:10PM May 10, 2021

MLConnect Customer Cares Team

Your address is in number 16 of 29 design areas (sections) of Phase 3. Main line construction is underway and will be followed by secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.). Our goal is to begin installations in your area this summer (estimate only); however, weather, demand and other uncontrollable issues could change the timeline.

1:31PM May 10, 2021

Donald Simon

Estimate for service at 3531 Cane Creek Road, Hohenwald.

Reply to Comment

2:26PM May 10, 2021

MLConnect Customer Cares Team

Thank you for your interest in MLConnect! Your address is in number 18 of 29 design areas (sections) of Phase 3. Main line construction is finished and secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.) will start soon. Our goal is to begin installations in your area this summer; however, weather, demand and other uncontrollable issues could change the timeline. You can follow our progress using the interactive map on mlconnect.com; once your address pops up, click outside the "Search Results" box for updates. When you see the "STATUS" line change to "IN-SERVICE," you can reach out to your local MLEC office to process an order with a Participation Agreement.

11:00AM May 10, 2021

Steve Brady

The project notes have not been updated in a couple months. I called up and was told the project may be behind schedule. Can we get an update on when you will be doing hook ups in Summertown on the Lewis county side? I saw the splicers out here working, so I'm hoping it's soon since they ran the fiber in December. My address is 148 Fifth Road and I work from home. I really could use reliable internet, it's been rough over the last 6 months.

Reply to Comment

2:24PM May 10, 2021

MLConnect Customer Cares Team

Thank you for checking with us. Weather, demand, and other uncontrollable issues have impacted our timeline, but we are committed to pushing through and making broadband an option for all MLEC members. Presently, the ESTIMATE for going live (in-home/business installations starting) in this area is this summer. Main line construction on the 31 miles of fiber to serve the area is finished, and secondary construction (the slower tasks of splicing, testing, etc.) is underway. Thank you for your patience!

6:42PM May 08, 2021

Jerry Mercer

Is there an update on progress or estimated timeline for address 1467 Upper Brush Creek Rd Linden ?

Reply to Comment

2:20PM May 10, 2021

MLConnect Customer Cares Team

2:26PM April 26, 2021

Kristen Williams

Thank you ALL for installing the cable and handling all our questions!! I was wondering what the status is installation for 3748 Summertown Hwy Summertown, TN 38483? I have gone to the map, but was seeing if you all had more details.

Reply to Comment

2:40PM April 26, 2021

MLConnect Customer Cares Team

This address is in section 8 of 29 design areas of Phase 3. Main line construction is finished and secondary construction (the more lengthy portion, which includes testing) is underway. The target for in-home/business installations to begin is Q2 (April/May/June); however, this is an estimate only. You can follow progress on our interactive map. Thank you for checking!

Hi there! You're in area 18 of 29 design areas of Phase 3. Installations for this area could begin as early as June, but this is an estimate only. Stay tuned!

3:54PM April 21, 2021

James Herring

Can someone please confirm the estimated installation date for 926 Walker Road, Hampshire

Reply to Comment

2:49PM April 26, 2021

MLConnect Customer Cares Team

Hi there! Main line construction is nearing completion, and secondary construction (splicing, testing, etc.) is underway. Our goal for in-home/business installations to begin is as early as June. Weather and other variables could change the timeline, so the estimate is always a moving target. You can follow progress by using the INTERACTIVE MAP link on mlconnect.com. After you enter your address, click outside the SEARCH RESULTS box. When the STATUS line reads "In Service" installations have started.

10:36AM April 19, 2021

Scott Meier

When will 676 McCord Hollow Rd, Hohenwald be ready for service?

Reply to Comment

2:51PM April 26, 2021

MLConnect Customer Cares Team

Hi there! You're in area 16 of 29 design areas of Phase 3. Installations for this area could begin as early as June, but this is an estimate only because weather and other variables can influence the construction schedule. You can follow progress with the INFO MAP link on mlconnect.com. Stay tuned!

9:28PM April 18, 2021

Robert Starbuck

I have noticed when they run the cable they will stop and there will be 2,3, and 4 miles before they pick up and start hanging cables on the poles, what is the reason for that?

Reply to Comment

Great news! Your area just became live for installations! If you have not already, contact your local MLEC office to complete a Participation Agreement. You can also request one via email at customercare@mlconnect.com.

Melissa Curtis

I hope we won’t be getting your service through coax instead of a direct line.

Reply to Comment

7:47AM March 22, 2021

MLConnect Customer Cares Team

MLConnect's project brings fiber all the way to your home! It is the fastest, most affordable, most reliable 100-percent fiber broadband option in our area.

We are sorry you are having this problem. Please call your local MLEC office for personal assistance.

7:12PM February 24, 2021

Ron Wodka

When will final installation of FTTH and operation become available for Poplar Grove & Haven Wood Rds. We were promised by ML Connect Q1 2021. Thanks R.Wodka

Reply to Comment

4:03PM March 03, 2021

MLConnect Customer Cares Team

Thank you for your continued patience. Weather, COVID, and uncontrollable variables in your specific area delayed our progress; however, things are getting back on track. Since you have registered with us online, an MLConnect representative will reach out to you when installations start in your area. We hope to do this within the next month or so.

7:38AM February 24, 2021

Karen Rist

Sorry I forgot to include this number: ER-01-3541

Reply to Comment

3:49PM March 03, 2021

MLConnect Customer Cares Team

Your location is currently scheduling installations. Contact your local MLEC office to complete a Participation Agreement. Please be aware that due to weather, COVID-19, and other variables, it will be several weeks before your installation can be set.

7:29AM February 24, 2021

Karen Rist

Hi, I was wondering if MLConnect is available on Ellis Mills Rd? If not do you know when it will become available? Thank you.

Your location is now open for service; however, weather, the impact of COVID-19 on our staff and work processes, and demand have us several weeks behind schedule with installations. Because you have registered with us online, an MLConnect representative will contact you to complete a Participation Agreement at the appropriate time. You can also contact your local office for assistance.

11:17AM February 06, 2021

Kelly MOONEYHAN

How long is the wait between construction completing and installation of service typically take? Is there passthrough option on the router if I choose to use my own mesh system and can the wifi on the router provided be turned off?

Reply to Comment

10:38AM February 08, 2021

MLConnect Customer Cares Team

Because of weather, the impact of COVID-19 on our staff and processes, demand and other variables, we are behind schedule with construction and installations, but we are moving forward. Once an area is ready for installations, it could be 4-6 weeks before the appointment is scheduled. While not recommended with our service, you can do a pass-through option and use the mesh system. WiFi can also be turned off. You will just need to let us know during the hook up so that we can make the appropriate change on our end.

3:47PM February 05, 2021

MLConnect Customer Cares Team
Admin

Construction for Phase 3 (Lewis and Perry counties) has started and consists of 29 design areas (sections.) Due to weather, demand, and the impact of COVID-19 on our staff and work processes, we are behind schedule, but we are pressing forward and making progress. You can follow our progress for your area using the interactive map on our website; once your address pops up, click outside the "Search Results" box for construction/installation updates.

Reply to Comment

1:45PM February 05, 2021

Dana Sims

I live on howard switch rd any idea when installing will start

Reply to Comment

10:50AM February 02, 2021

debbie thomas

is there a cap on the amount of usage of the internet on the 300mbps service ? is this just introductory price? what are all the additional fees added to the bill? questions you should provide in your quotes on your website...do i have to sign a contract? also do you have plans in the future to put caps on the amount of internt used. im very happy with tec as they are honest...thanks

Reply to Comment

11:18AM February 05, 2021

MLConnect Customer Cares Team

With MLConnect, there are no data caps or contracts to sign. Our bandwidth speeds for residential are 300Mbps ($49.95) and 1Gbps ($79.95) with no limit on data usage. (Comparatively, some providers have a bandwidth speed of 25Mbps with a 50G data cap.) MLConnect subscribers sign a Participation Agreement only over the phone or in the office, and you can cancel at any time. As a not-for-profit, prices are not considered introductory offers with an expiration date. We do not have plans to increase prices or require term contracts at this time. Our project is to provide a service to MLEC members and help our communities.

2:24PM January 29, 2021

michael barley

MLConnect is currently working on main line construction for Lewis and Perry counties (Phase 3) When you put in address says Phase 3 is 0%? How far behind is the phase as it was said to be starting in Dec. It is a bit painful to be 3 min from office and right off 43S. Town has cable. Even outside town has cable. Those of just outside town have nothing or stuck with JTM. Please keep us updated and keep focus on those without or very poor internet. Can't wait to actually be able to work from home for a change. Would also be helpful to show more than percent to complete on a phase and more around when will it get to an address. Based on speed seems like June to reach 3 miles from town. Not a help.

Reply to Comment

7:24AM February 01, 2021

MLConnect Customer Cares Team

3:49PM December 15, 2020

Scott Meier

What does ‘Abbreviated DA Number 16 mean?

Reply to Comment

9:36AM January 18, 2021

MLConnect Customer Cares Team

Great question! "DA" means design area, or section. When the engineers design each phase of our project, they section it into design areas to produce the best reliability, efficiency for building, etc. As main and secondary construction is finished for each individual section, it is ready for in-home/business installations. If your area shows DA 16, it means that your location is in section 16 of your phase. For the most part, design areas are completed in numerical order. Phase 2 (Houston and Humphreys counties) has 61 areas/sections, while Phase 3 (Lewis and Perry) has 29 due to size of the counties to be covered.

7:47PM December 10, 2020

Melissa Curtis

I heard people on Bakerville Road have it. But we’ve yet to get it near sycamore landing. Any ideal what’s going on here?

Reply to Comment

10:00AM December 15, 2020

MLConnect Customer Cares Team

Working on time sensitive grant areas and demand have us a little behind schedule. We estimate in-home/business installations will start in your area within the first quarter of 2021. We apologize for the delay and appreciate your patience. You can follow updates by entering your address on our interactive map available at either www.mlconnect.com or www.mlec.com.

Can you see what number your address is out of the 29? Is this listed as the ‘Abbreviated DA Number’ when I review the interactive map??

5:34PM October 12, 2020

MLConnect Customer Cares Team

MLConnect will be an option for all homes and businesses in the MLEC service area. Members who have registered online will be contacted when we go live in their neighborhood. There are 29 design areas (sections) in Phase 3 for Lewis and Perry counties. For the most part, they will be completed in order. You can find your specific design area by using the interactive map.

With COVID-19 related time sensitive grants, weather, demand and other unforeseen variables, some areas are experiencing a delay. You can enter your address on our interactive map (Service Areas Tab) to keep up with our progress and estimated dates for your specific location. Thank you for your patience. We look forward to serving you!

4:00PM October 12, 2020

We apologize for the busy signal, as offices are fielding lots of exciting inquiries for service. Our goal was to have this section ready for installations to begin in September; however, it may be delayed slightly as we work to ensure a quality connection and speed. Because you have registered with us online, an MLConnect representative will reach out to you when it is time to process your order. Stay tuned! #WorthTheWait

8:25AM September 09, 2020

Linda Watts

when will we be connected in TR-01-3342

Reply to Comment

1:41PM September 11, 2020

MLConnect Customer Cares Team

MLConnect's plan is to finish construction in Houston County by the end of this year. Installations begin in an area as construction for sections is finished. Variables like weather and COVID-19 can impact our timeline so we provide this as an estimate only. Thank you for your interest and support!

4:07PM September 03, 2020

jeremie Franklin

when will you be ready in ME-02-2743

Reply to Comment

4:29PM September 04, 2020

MLConnect Customer Cares Team

1:19PM August 12, 2020

Bernadette Nance

526 Kaley Ln. , Erin Tn Over a month ago, we were told that they would be putting up new poles. They have been spray painted "OK". And there has been no movement or work that I can tell has been done in almost 2 months. We have been very patient, as we signed up for service over 1 year ago. Can anyone contact me or let me know what is going on? Thank you.

Thank you for the support. We're putting the finishing touches on our Phase 3 announcement now. Watch our social media platforms and website for something in the next few weeks. If you haven't already, please be sure and register your interest with us online.

5:28PM July 23, 2020

Karen Rist

I have 2 questions; First, I am located in Houston County ER-01-3541 , any new idea on when you will be in my area? Second, For those of us who do not answer the phone to numbers we do not recognize is it possible to give us a phone number that you would be calling from when you need to contact us? Thank you in advance for your response and for being out there working during this troubling time. Please Stay Safe and Stay Healthy.

Reply to Comment

2:00PM August 07, 2020

MLConnect Customer Cares Team

Hi there! Our goal is to begin installations for this area in September. Weather, COVID and other factors could move the timeline, but we're going strong. On the phone number, we have multiple representatives calling, so it would not be possible to supply one number. If you prefer to be contacted via email, let us know. Or, make sure that your voicemail is enabled, and we will glady leave a lmessage. #Connectwithus

11:02AM July 22, 2020

Brent Jones

Any idea when you'll make it to Ayres Dr. in Linden? Thanks,

Reply to Comment

1:54PM August 07, 2020

MLConnect Customer Cares Team

10:40AM July 21, 2020

Michelle Daily

Any time frame on Poplar Grove Road near Dickson county line?

Reply to Comment

1:56PM August 07, 2020

MLConnect Customer Cares Team

Contact your local MLEC office for the latest update for your specific address. Thank you for your support and interest.

Thank you for your interest! Our goal is to begin installations in this area during the October-December timeframe.

Thank you for the information and your interest. We hope to make the announcement in the next few weeks, after we finish design and planning. Stay tuned!

6:50PM July 05, 2020

Dayton Ronewicz

Any idea if you guys service the Lobelville Village Apartments? Any answer will be appreciated

Reply to Comment

12:13PM July 14, 2020

MLConnect Customer Cares Team

Hi there! Apartment complex installations are all unique and have different requirements for design. Before starting, we need a percentage of registrations. Thank you for working with us to spread the word.

1:14PM July 04, 2020

Michelle Puckett

What do the colors on the service area map represent? M. Puckett

Reply to Comment

12:17PM July 14, 2020

MLConnect Customer Cares Team

5:01PM June 14, 2020

Bryce Dixon

Since I see no comments about Greenbriar Road, and since we are at the northwest corner of the county only one house away from Houston County, I wonder when broadband will make it to our remote location? Thanks.

Reply to Comment

5:17PM June 15, 2020

MLConnect Customer Cares Team

The estimated time for installations to begin in your area is the October-December timeframe. We look forward to serving you.

6:20AM June 11, 2020

Melissa Becker

Over a month ago crews were out (even took a wrong turn and drove into our woods) and installed at our neighbors but haven't been back for us! Any idea when they will be back? There isnt a map key but from what I can tell we are on the map.

Reply to Comment

11:05AM June 11, 2020

MLConnect Customer Cares Team

Thank you for checking with us and this information. Like electric service, different areas are "fed" from different locations following a specific path for reliability, cost, etc. Construction is ongoing and installations for your specific area are estimated to begin in September. Weather and other variables could impact this, but we are on target at this time.

9:21AM June 09, 2020

Sabrina Nelson

I have seen some of the comments on here about Bold Springs being October/December 2020 to start. I live on Hurricane Creek Road McEwen Side. Seen one of your maintenance guys yesterday working on a house on our road on Waverly side, help him direct traffic because he was on a hill, but he thought you all were doing connect all the houses that were registered to be connected on our road. We explained we were on McEwen side he was confused. Was wanting to see when we might see internet?

Reply to Comment

4:38PM June 10, 2020

MLConnect Customer Cares Team

9:35AM May 26, 2020

Joey Hornick

Seeing main line hookups by contractors so when can we expect installation in Old Nashville Hwy/White Oak/Tom Brown Road area?

Reply to Comment

12:13PM May 29, 2020

MLConnect Customer Cares Team

We'll be in your area soon! If you have not already, you can contact your local MLEC to begin the sign-up paperwork.

6:36PM May 25, 2020

cory gibbons

Is there any timeframe for waynesboro hwy/ reeves rd will see fiber?

Reply to Comment

12:14PM May 29, 2020

MLConnect Customer Cares Team

4:40PM May 14, 2020

MLConnect Customer Cares Team
Admin

We received an inquiry about 2375 Bold Springs Road in McEwen. The original comments was lost; however, we wanted to share an update. This area is on target for installations to begin in the October-December 2020 timeframe.

Thank you for reaching out to us. For personal assistance, please contact your local MLEC office 931.296.2581 for an update.

9:14AM May 08, 2020

Chris Ragsdale

What is the estimated time frame for Ben Fly Road in Lyles. Brown Hollow area

Reply to Comment

11:11PM May 24, 2020

I see that Hwy 13 N/Buffalo is considered Phase 2 per the service area map. What is the estimated timeline for bringing services to Highway 13 North on the Humphreys/Perry county line?

Reply to Comment

5:30PM May 14, 2020

MLConnect Customer Cares Team

Your location is part of our Perry County design. We will be making announcement about new areas soon.

3:36PM May 03, 2020

Cody McGee

What is the estimated timeline for bringing service to Highway 13 North/South on the Humphreys/Perry county line?

Reply to Comment

5:31PM May 14, 2020

MLConnect Customer Cares Team

Thank you for your interest in MLConnect! We'll be making an update announcement soon.

1:47PM April 21, 2020

sherrill sanchez

I thought I was included in the Lobelville service area that was installed last summer, but that didn't happen.. I see in the newspaper that Perry County received another 600K grant. It said it was designated for the southern part of the county. Will I ever get broadband? It is needed for business activities as well as residential. I live off Lost Creek Rd.

Reply to Comment

10:19AM April 30, 2020

MLConnect Customer Cares Team

Thank you for the inquiry. We are currently designing Phases III and IV (Hickman, Lewis and Perry counties) and hope to make a timeframe announcement soon. Stay tuned!

8:22AM April 21, 2020

Tamara Hoffa

Any updates for service installation on CCC Road in McEwen?

Reply to Comment

10:20AM April 30, 2020

MLConnect Customer Cares Team

1:05PM April 15, 2020

RHONDA BRAMLETT

When are they scheduled to put ML connect on Lucas Ridge Lane off of N. Clydeton? They stopped at the vet's office.

Reply to Comment

4:17PM April 20, 2020

MLConnect Customer Cares Team

Thank you for your interest. Your location looks to be in Area 55 of Phase II. Our goal is to begin installations in Q4 of 2020.

12:32PM April 15, 2020

Eric Beard

Any idea how long before you head down hey 49 towards Dickson?

Reply to Comment

4:19PM April 20, 2020

MLConnect Customer Cares Team

Thank you for your interest. Your location looks to be in Area 32 of Phase II. Our goal is to begin installations in Q3 of 2020.

5:01PM April 13, 2020

Josh Kvapil

Any idea on when service may be available on Blue Buck Creek Rd?

Reply to Comment

10:12AM March 19, 2020

MLConnect Customer Cares Team

Diane Holloway

When will the Totty's Bend area be completed? Mainly on Mobley Ridge Road? Thanks

Reply to Comment

11:07AM February 21, 2020

MLConnect Customer Cares Team

8:24AM February 12, 2020

MLConnect Customer Cares Team
Admin

Hi Bradley Road in MEwen! Depending on the weather and other variables, the goal is to complete construction and be live with installations in your area this summer.

Reply to Comment

4:46PM February 11, 2020

Simon Devers

Saw that they ran cable lines on my property today at Bradley Road in McEwen today(we are located towards end near trace creek). This got us excited, how much closer are we to a installation date now?

Reply to Comment

1:54PM February 10, 2020

MLConnect Customer Cares Team
Admin

In rental situations where the electric service is another name, the homeowner/landlord will need to sign a permission form prior to the installation being scheduled. You will receive a separate bill for your MLConnect service.

Reply to Comment

4:08PM February 07, 2020

MLConnect Customer Cares Team
Admin

MLConnect is making progress further into the rural areas of Humphreys and Houston counties everyday. As for television, MLConnect speeds make streaming possible. Many customers are using this entertainment option instead of traditional satellite services.

Reply to Comment

2:34PM February 06, 2020

Linda Brackett

I have seen the workers going up Old Blacktop RD any idea when we can get connected?

Reply to Comment

7:29PM February 05, 2020

Gary Curtis

Are you able to predict the time frame for service on Little Blue Creek Road? Also, some folks are saying that with MLconnect we will be able to use it for TV and not require satellite service. Is that true?

Reply to Comment

11:59PM January 31, 2020

Terri Pirtle

I am SO ready for Bakerville Road to be completed! ❤️❤️

Reply to Comment

9:44AM January 20, 2020

MLConnect Customer Cares Team
Admin

Construction for Phase II, which includes all areas of Humphreys and Houston counties not included in Phase I, is expected to finish in January 2021. If you select the Service Areas tab on this website, areas in light green are in service now and scheduling installations. Areas in pink are included in Phase II.

Reply to Comment

5:39PM January 16, 2020

Joey Hornick

I have seen MLConnect trucks on Old Nashville Hwy in McEwen. Any idea on a completion date in that area?

Reply to Comment

8:48AM January 16, 2020

Stephanie Burney

As the list that showed the status of each are is no longer shown on this site, what is the best way to get an update of the status of our area? Thank you in advance.

Reply to Comment

8:47AM January 14, 2020

MLConnect Customer Cares Team
Admin

Mr. Hux: At this time, you are scheduled for construction later in Phase II, which is currently under construction (some installations complete) and expected to span 15 months (finished in January 2021). Because you have registered with us online, we have a way to contact you when installations begin in your area.

Reply to Comment

3:24PM February 09, 2020

Tony Hux
Admin

One other question I am a renter with electric included. Will I still be eligible to sign up under my name or will it have to be added to electric bill?

10:58AM January 13, 2020

Tony Hux

The main line is now being ran down Old Blacktop Rd. from Gorman toward McEwen. Any idea when service will be available?

Reply to Comment

8:08AM January 10, 2020

MLConnect Customer Cares Team
Admin

MLConnect currently does not offer wifi hotspots for members, but is an option we might consider doing in the future. However, MLEC offers a few select free hotspots in our service area that can be used for internet access. Check locations at this link: https://www.google.com/maps/d/u/0/embed?mid=z2AV8O9H2QJE.kMU05vce5oT4

Reply to Comment

10:46AM December 19, 2019

Larry Traylor

Thanks for getting to the people without internet first we really appreciate it. If only right. You put it in places that already have internet available first. Now it's put back another year. Just a complete let down.

Reply to Comment

3:53PM December 16, 2019

Zack Story

Will I be able to connect to ANY MLconnect wifi spot as long as I am a member? Or will there be any hotspots? Kind of like xfinity does.

Reply to Comment

7:11AM December 15, 2019

Mary Hegenbart

I would like to hear some feedback from customers who now have the new service? You know some Pros and Cons.

Reply to Comment

9:30AM October 24, 2019

MLConnect Customer Cares Team
Admin

MLConnect will be an option for all those living in the MLEC service area. The project is lengthy, but we are committed to reaching everyone in time. Progress is made every day, and we appreciate everyone's support.

Reply to Comment

6:27PM October 23, 2019

anna pierce

I live in the Pineview area on the map at 47 Deer Run Road Lobelville Tn. I would love love to have better internet would save me hundreds in gas back and forth to Nashville everyday. Better internet means I could work from home ... I live in a area that I don’t think their are a lot of people in my area that will get it ? So does that mean I don’t get it ?

Reply to Comment

5:14PM October 23, 2019

MLConnect Customer Cares Team
Admin

These are all great questions, and we're working to make an official announcement about Phase 2. As shared, MLEC/MLConnect is committed to making broadband an option for ALL MLEC members. It is not a matter of "if" but "when." Our goal is to complete construction by the end of 2022, but considering the amount of interest, it will take longer to finish home and business installations. Of course we would like to serve everyone at one time. Unfortunately, it is not possible. We appreciate your patience and support as we work to serve everyone.

Reply to Comment

10:00AM October 20, 2019

Jessica Botkin

Please come to pineview!!! Lobelville. We have nothing here no access to net just satellite net. Lucky to even have phone signal out here!

Reply to Comment

1:18PM October 19, 2019

Kristopher Bing

Was curious if you had a timeline for the 10-314 Brown Hollow area, very anxious to get good reliable service as soon as possible. Thanks.

Reply to Comment

7:29PM October 18, 2019

Jessica Botkin

Mine is pineview I seen they wanted all of us from the outskirts of linden and lobelville to email yall if we want it in our area. We already signed a survey from mlconnect over a year ago saying we wanted this down here. I really hope yall are gonna come here we have nothing here cant even get Tds out here this is a complete dead zone. Please keeping moving forward on this list of future service areas. I cant wait for yall to come down here, so many of us are waiting on this!

Reply to Comment

5:35PM October 16, 2019

Joey Hornick

So is there an expected start date for Phase 2?

Reply to Comment

9:54PM October 15, 2019

William Dixon

Can you please help us understand this new phase 2 map, it appears like you're going to solely focus on Humphreys county and not give anyone in Lewis, Perry, or Hickman county any more growth until a different point in the future, is this going to be how it works? I'm sure most of us are very interested to understand how it works.

Reply to Comment

5:24PM October 04, 2019

MLConnect Customer Cares Team
Admin

Thank you for contacting MLConnect and your interest in fast, affordable, reliable broadband and phone services. We offer no data limits, no contracts, FREE standard installation and hometown service. At this time, we are working on installations in the Phase I areas. While your zone (01-334 West To River) is not in Phase I, we are making progress with our Phase II construction in the rural areas every day. Look for an official update soon. Again, thank you for your interest and support. We look forward to serving you.

Reply to Comment

6:18PM September 23, 2019

Pete Schofield

When is 01-334 West to River going to be slated to move forward. It says it is still reviewing interest. My residence is only a mile or two from where service is already established in Tennessee Ridge

Reply to Comment

11:43AM September 10, 2019

MLConnect Customer Cares Team
Admin

We are continuing and will make broadband an option to all MLEC members. As shared in an earlier post, the map section of our webiste is undergoing some changes, so your zone name is the best indicator of construction progress for your area. From construction to installation, there are several steps in the process, and it will take time to reach everyone. MLConnect continues to make progress every day. We appreciate your patience and support.

Reply to Comment

8:38PM September 09, 2019

Kevin Rist

On your map I am under the Phase 1 color, 01-354 Hwy 49 East/Hwy 13 North , You are not going to change that are you? I am so tired of having crappy internet it's not funny! On My Dashboard I now have a Goal bar that wasn't there before. Does that mean that it has started? We already have the fiber optic lines laid.

Reply to Comment

6:10PM September 09, 2019

MLConnect Customer Cares Team
Admin

Different colors on the Service Area maps relate to different stages of construction. Currently, this portion of our website is undergoing changes. If we can clarify anything about your zone, please contact us for personal assistance.

Reply to Comment

6:09PM September 09, 2019

MLConnect Customer Cares Team
Admin

Construction is currently underway in Phase I areas of McEwen, and we hope to announce a "go live" date for in-home installations to begin in the next few weeks.

Reply to Comment

6:08PM September 09, 2019

MLConnect Customer Cares Team
Admin

Zones are designated according to your address. If your zone does not look correct, please contact your local MLEC office for assistance. When registering, some will enter abbreviations such as Rd, Ln, and there may be more than one Smith Rd, etc. in our five counties.

Reply to Comment

10:15PM September 05, 2019

Kevin Rist

On your map under the Service Areas, could you tell me what each color represents? Thank you.

Reply to Comment

4:47AM September 02, 2019

Anthony Martin

Any information about McEwen? Im in phase I area.

Reply to Comment

6:51PM August 24, 2019

Rita Choate

My are is saying Pleasantville, yet my address is Waverly. Is that correct?

Reply to Comment

2:47PM August 21, 2019

MLConnect Customer Cares Team
Admin

Your address places you in a zone labeled as 07-324 Pleasantville. Areas are grouped geographically by zones (not necessarily by the city name) and indicate the area with which construction for your location is scheduled to be completed. If you feel the location is incorrect, please email us at customercare@mlconnect.com with your mailing address and reference "zone check" in the subject line. Thank you for reaching out to us and the opportunity to be of service.

Reply to Comment

7:03PM August 20, 2019

denise fair

My area is saying pleasantville yet my address is linden. How does that work?

Reply to Comment

11:03AM August 14, 2019

MLConnect Customer Cares Team
Admin

The numbers associated with a registration, such as 06-364 are the location's zone. Phase I zones include those with the name of a city followed by numbers, for example New Johnsonville 04-2140. Phases II, III, and IV are numbers followed by a location, such as 06-364 Coble.

Reply to Comment

11:00AM August 14, 2019

MLConnect Customer Cares Team
Admin

Dudley Brooks Loop is not in Phase 1 (scheduled for completion in 2019); however, we are committed to making service an option for everyone served by MLEC and hope to finish construction by the end of 2022. Phase II is currently being designed and announcement will be made in a few months.

Reply to Comment

10:56AM August 14, 2019

MLConnect Customer Cares Team
Admin

Waverly DA 11-3440 is currently scheduling installations. Your local MLEC office can provide sign-up assistance.

Reply to Comment

10:53AM August 14, 2019

MLConnect Customer Cares Team
Admin

Although a user might only "register" one sight, you can let us know when we contact you that you would like to add additional addresses. Or, you can also register the other addresses, but a different email address will be needed. However, keep in mind that different physical addresses might not be able to be installed at one time because they may be outside of Phase I.

Reply to Comment

11:22AM August 13, 2019

Verdia Long

Can you tell me how long of a wait time I have to get connected in area DA 11-3440? Thanks.

Reply to Comment

9:36PM August 12, 2019

cindy courtney

Could you tell me when the internet will be available on Dickson highway?my address is 45 Dudley Brooks Loop Erin Tn 37061

Reply to Comment

4:43PM August 10, 2019

Verdia Long

I am in DA 11-3440 Hillhaven area. I registered to get connected the end of July. Comcast jacked my rate on me by $40 due to my contract running out. I am cancelling Comcast on Monday. Can you give me an idea of when I will be able to get connected? Thanks!

Reply to Comment

6:05PM August 09, 2019

Elizabeth Harrington

Can you tell me what these numbers mean...06-364

Can you confirm that orange shaded areas of the map are in the Phase 1 zone? I saw an earlier post that stated that only Phase 1 areas were highlighted and wanted to ensure this includes all colors. If so, my understanding is that this area (Asbury Dr, New Johnsonville) will be serviced by the end of 2019.

Reply to Comment

4:03PM July 08, 2019

MLConnect Customer Cares Team
Admin

Mr. Wilson: Construction is underway in Phase I areas of McEwen. MLConnect is on target to complete construction in all Phase I areas in 2019.

Reply to Comment

4:00PM July 08, 2019

MLConnect Customer Cares Team
Admin

Kunal: Our online system is experiencing some issues. To verify the zone for your location, please email your service address to customercare@mlconnect.com. We apologize for this inconvenience.

Reply to Comment

3:09PM July 08, 2019

MLConnect Customer Cares Team
Admin

Mr Rist: Your online registration shows a different location than Phase I. We will email you shortly to verify your location and provide additional assistance. Thank you for bringing this to our attention.

Reply to Comment

2:30PM July 08, 2019

Kunal Mitra

Service area 06-364 Coble says Currently Installing - Signup now ! Is it really being installed at this point ? If not can you let us know about a possible time frame,

Reply to Comment

8:04AM July 08, 2019

Samuel Wilson

Hi All, Just wondering if there is an update of a timeline as to when they will start the construction in McEwen TN. Also is expectation still that phase 1 construction will be complete this year? Thanks!

Reply to Comment

3:51PM July 03, 2019

Kevin Rist

Why does the map online show different areas to where phase 1 is then the map in the office? Online states that my area is in fact in phase 1. So am I or am I not in phase 1? I am so excited about having an internet that works in my area. Thank you in advance for your time.

Reply to Comment

7:51AM July 03, 2019

MLConnect Customer Cares Team
Admin

Thank you for your comments, Mr. Betz. We always want to keep the lines of communication open and provide answers on this project. The website experienced an outage yesterday and your comments were missed. The colors on the SERVICE AREA page map correspond to stages the areas are in. Below the map on that page, the colors correspond to a different message about that area. Only Phase I areas are highlighted at this time. As shared in the beginning, MLConnect is committed to serving ALL areas. The grants received are designated for specific areas, and these are in the design stage. As the system is built out, more rural areas are being included but it will take time to reach everyone. Again, thank you for your comments and this opportunity to share information.

Reply to Comment

3:20PM July 02, 2019

James Betz

Strange, my comment did not get posted. I will try again.Ms. Harrington is correct in her question. The rural areas are always last to be serviced. The city has acce to all kinds of internet providers at high speed. If the infrastructure is in place it's just a matter of running cable. How ever if it is broadband internet over the power lines it just a matter of installing repeaters.

Reply to Comment

12:59AM July 02, 2019

James Betz

It would really be professional if you would explain what the colors represent on your service MAP. Being an electrical engineer that answer you gave the lady about why the rural areas are last is phony, once the "infrastructure" is in place to service the city it's just a matter of running cable. Unless it's broadband via the power grid, which would not require extra cable, right. The people in the RURAL areas are always last to get anything. And like she said in the city people have access to several internet services. So how about an honest answer?

Reply to Comment

3:59PM June 12, 2019

MLConnect Customer Cares Team
Admin

Reply to Comment

1:57PM May 09, 2019

Terrell Lindsey

I’m inquiring about a more accurate time line as to when internet services will be available for my address. It looks as if the installment stopped one road before mine which is disappointing considering we’ve been waiting 13 years for any kind of internet service and the areas serviced already have multiple internet options available to them. I was very excited to hear about possible opportunities to connect but now from news sources it’s looking like it will be a few more years before we have options. Our home is less than four miles from town and 2 miles from hwy 20/Summertown hwy so it’s not like we are way out on the other side of the county. I would appreciate any new accurate updates you could provide. Thank you.

Reply to Comment

8:47PM April 18, 2019

MLConnect Customer Cares Team
Admin

Would it be possible to have the areas in phase one identified?

Reply to Comment

9:49AM January 16, 2019

MLConnect Customer Cares Team
Admin

All areas inside Phase I are expected to be live and begin receiving service in 2019. The other phases have not be designed at this time and locations not assigned to a particular phase. However, we anticipate all MLEC areas in all five counties will be completed in four years.

Reply to Comment

7:01PM January 15, 2019

Charles Gilreath

I’m on Highway 13 S ,right past coop , I have signed up and it said Congratulations your in phase one , will this area be done this year ? Thank you for your time !

Reply to Comment

1:47PM January 15, 2019

Jerry Colbert

So when will those in Phase 1 receive Internet in their homes?

Reply to Comment

12:24PM January 15, 2019

Rachel Dyer

How soon to our area? 2years?

Reply to Comment

5:53PM January 14, 2019

MLConnect Customer Cares Team
Admin

Great question! If NOT registered on our website, enter your address, select “residential” or “commercial” and then “Search For My Address.” If the next screen says, “Congratulations, your address is in the design stage,” you are in Phase I. Whether or not you are in Phase I, pick products you are interested in and click “Submit.” (Not an obligation to buy but registers interest and gives us a way to contact you when we are working in your area.) If you HAVE already registered, sign in or click on "Service Areas" above. From here, you can zoom in on the map. Areas in orange are in Phase I. The first MLConnect phase for broadband construction will help build the entire project’s infrastructure and must be built before we can move out to the more rural areas. But, we're coming! Other phases have not been designed at this time. To learn more about our phase approach and how you can register your area, check our FAQ section.

Reply to Comment

2:40PM January 13, 2019

James Betz

The service area MAP explains very little. It needs more explanation about what the colors are telling us. Please post what the colors are telling us or what they represent. It seems like the areas in town have access to all kinds of high speed internet, but those of us who live outside of town are treated like we don't exist.

Reply to Comment

10:56AM January 04, 2019

MLConnect Customer Cares Team
Admin

Reply to Comment

5:54AM September 12, 2018

James Betz

Where on the site do we go to get updates on when service will be available?.

Reply to Comment

2:30PM August 25, 2018

Eric Merideth

We have been looking forward to having a good internet service for some time. It will be nice to get a good price without having to negotiate prices, packages etc every year. Way to go MLEC!!!

Reply to Comment