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CrowdFiber Campaign - Customer Admin

8:48PM May 08, 2022

James Scarlott

can you tell me if the equipment provided is Qos compatible ?


CrowdFiber Campaign - Customer Admin

8:54AM May 09, 2022

MLConnect Customer Cares Team

Thank you for reaching out. For specific questions such as this, our technical support team is your best resource. Reach them 24/7 by calling your local MLEC office and choosing OPTION 3, then OPTION 2. You can also email questions to this address: https://mlconnect.happyfox.com/home/.


CrowdFiber Campaign - Customer Admin

12:12AM May 05, 2022

Kiaya Saavedra

When are y’all going to install in home on lagoon rd in Lobelville? I’ve filled out my paper and turned in 2 months ago.


CrowdFiber Campaign - Customer Admin

1:31PM May 06, 2022

MLConnect Customer Cares Team

Thank you for choosing MLConnect! Your next step will be the service drop constructions. We are slightly behind with these due to weather, demand and other uncontrollable issues. We appreciate your patience and assure you someone will reach out at the appropriate time.


CrowdFiber Campaign - Customer Admin

9:08AM April 25, 2022

Patrick Gryskiewicz

Can you check on eta for insallations in home on Piney River Rd North 37025 (my address is 6524) Thanks


CrowdFiber Campaign - Customer Admin

1:01PM April 26, 2022

MLConnect Customer Cares Team

It is possible that construction could finish and installations begin as early as July; however, recent weather and storms have slowed our progress. Please feel free to check back or use the INFO MAP tab on mlconnect.com.


CrowdFiber Campaign - Customer Admin

5:58PM April 16, 2022

anna pierce

I am at 7 Deer Run Rd in Lobelville and been waiting over 4 yrs to get fiber and my neighbor next to me has it and he has lived here two seconds. I did my agreement and was told that it would be 6 to 8 weeks. We are way past that . What is the update now for me ?? Thank you Anna


CrowdFiber Campaign - Customer Admin

12:55PM April 26, 2022

MLConnect Customer Cares Team

It looks as though your installation is now scheduled. If this is incorrect, please email us at customercare@mlconnect.com.


CrowdFiber Campaign - Customer Admin

6:34PM April 10, 2022

Cheryl Adler

2698 she boss Rd duck river tn 38454 will it be coming in to service soon just can't wait for it. The sat internet is slow high bill is got higher and slower I just hope for good new


CrowdFiber Campaign - Customer Admin

12:53PM April 26, 2022

MLConnect Customer Cares Team

Our goal is to have construction finished and begin installations in the area late 2022, early 2023. Weather, demand and other variables could help us move the timeline, but this is our estimate at this time. #WorthTheWait


CrowdFiber Campaign - Customer Admin

9:16AM April 04, 2022

Kevin Floyd

How do we no when we can get service


CrowdFiber Campaign - Customer Admin

8:01AM April 05, 2022

MLConnect Customer Cares Team

Great question! Click on the INFO MAP tab on mlconnect.com and enter your address; this is different from the "Enter Your Address To Start" box. Once your address pops up, click outside of the SEARCH RESULTS box. When your status line reads "IN SERVICE," contact your local office or email customercare@mlconnect.com for an official Participation Agreement. Time frames are ESTIMATES ONLY, and can be impacted by weather and other variables.


CrowdFiber Campaign - Customer Admin

7:23PM April 01, 2022

randy cude

When will this be available at 2255 only rd


CrowdFiber Campaign - Customer Admin

8:02AM April 05, 2022

MLConnect Customer Cares Team

Our goal is to begin installations by July; however, weather, demand and other variables can impact the timeline. Use the map on the INFO TAB at mlconnect.com to follow progress.


CrowdFiber Campaign - Customer Admin

3:45PM March 23, 2022

Tommie Tanner

We have the wire on the pole now is there an update on when the installation will be at 166 Northview Rd Hohenwald Tn 38462? Thank you


CrowdFiber Campaign - Customer Admin

11:02AM March 25, 2022

MLConnect Customer Cares Team

Please reach out to your local office for information about the string. Thank you for choosing MLConnect.


CrowdFiber Campaign - Customer Admin

3:01PM March 02, 2022

Nicholas Anders

Any news on 1849 Old Hwy 13 N Linden TN 37096?


CrowdFiber Campaign - Customer Admin

12:44PM March 03, 2022

MLConnect Customer Cares Team

With all the rain in February, there is a section of this design area where the ground is still too wet to complete. We are looking at alternatives and hope to have progress soon. Thank you for your understanding and patience.


CrowdFiber Campaign - Customer Admin

3:28PM February 27, 2022

John Rasmussen

John Rasmussen Do you know how much longer it will be for 6402 old mill creek rd Nunnelly Tn 37137 I know it has all been run here it goes over my front yard


CrowdFiber Campaign - Customer Admin

3:49PM March 01, 2022

MLConnect Customer Cares Team

What you are seeing now is main line construction. As main line and secondary construction finishes in a section, we can begin in-home/business installations in that area. You are in section 5. To follow progress, you can also enter your address on the INFO MAP tab on mlconnect.com; this is different from the "Enter Your Address To Start" box. Once your address pops up, click outside of the SEARCH RESULTS box for an update on your address. You can also contact MLEC for assistance. Time frames are ESTIMATES ONLY, and can be impacted by weather and other variables. We hope to be doing installations in your area by July.


CrowdFiber Campaign - Customer Admin

7:24PM February 23, 2022

anna pierce

I am so excited. I did my agreement know how much longer for 47 Deer Run Lobelville Tn. 37097


CrowdFiber Campaign - Customer Admin

12:27PM February 24, 2022

MLConnect Customer Cares Team

We're excited, too! January and February weather have slowed our progress with construction drops, but we are moving as quickly as possible. Generally, it is 6-8 weeks after you submit a Participation Agreement before the drop is completed. Once done, an MLConnect representative will reach out to schedule your in-home/business installation. Thank you for your patience!


CrowdFiber Campaign - Customer Admin

6:32PM February 20, 2022

Hunter Garrison

Any update on when phase 3 DA 28 will be ready?


CrowdFiber Campaign - Customer Admin

12:22PM February 24, 2022

MLConnect Customer Cares Team

First, thank you for your patience! We realize this area has taken much longer than expected. Weather in 2022 and a design issue have impacted this area going live. We continue to work and hope to have good news soon. Again, thank you for your patience. MLConnect looks forward to serving you and your neighbors!


CrowdFiber Campaign - Customer Admin

8:04AM February 16, 2022

Kim Stiles

I see MLC trucks down our road daily. Has the construction phase begun near 6914 McAdoo Branch Rd in Lyles Tn, and if so, when can we expect internet?????!!!!


CrowdFiber Campaign - Customer Admin

4:58PM February 17, 2022

MLConnect Customer Cares Team

What you are seeing now is main line construction. As mainline and secondary construction finishes in a section, we can begin in-home/business installations in that area. You are in section 14. To follow progress, you can also enter your address on the INFO MAP tab on mlconnect.com; this is different from the "Enter Your Address To Start" box. Once your address pops up, click outside of the SEARCH RESULTS box for an update on your address. You can also contact MLEC for assistance. Time frames are ESTIMATES ONLY, and can be impacted by weather and other variables. We hope to be doing installations in your area by October.


CrowdFiber Campaign - Customer Admin

4:55AM February 04, 2022

Janice Manor

What is the status of 6504 brown hollow road Lyles Tennessee?


CrowdFiber Campaign - Customer Admin

12:34PM February 08, 2022

MLConnect Customer Cares Team

You are in Section 13 of Hickman County's project. Construction is underway, and our goal is to begin installations in your area by September 2022.


CrowdFiber Campaign - Customer Admin

9:18PM January 29, 2022

emmanuel williams

service is terrible! latency is 600 ms and up. and if you call them about the issue you are told you are being dropped in a pool of additional customers with the same issue and when enough customers are experiencing the latency problem then the engineers will look into it. but they won't treat each customer on a one-by-one basis. when a customer calls about the issue they open a ticket. but then close the ticket without fixing the issue. and they don't call the customer to notify them the ticket is closed.


CrowdFiber Campaign - Customer Admin

8:48AM January 31, 2022

MLConnect Customer Cares Team

We do apologize for this issue and are working to resolve. Your comments will be used to help us serve everyone better in the future.


CrowdFiber Campaign - Customer Admin

4:44PM January 27, 2022

Angel Hudgins

Any updates on when Vaughn rd bon aqua tn will get it


CrowdFiber Campaign - Customer Admin

8:47AM January 31, 2022

MLConnect Customer Cares Team

Please supply your full address (street number), and we will be happy to check this for you. For privacy, you may wish to supply the address via email to customercare@mlconnect.com or contact your local MLEC office.


CrowdFiber Campaign - Customer Admin

9:44PM January 24, 2022

Greg Pope

DA 3 on Highway 438 in Coble. I keep seeing the almost daily reminders to "go to our website and look at the info map!" Trouble is, the map never changes or maybe only updated quarterly or so. I always think, "maybe this time will be different," only to be met with the same map showing a sea of pink "in construction." Any realistic forecast for finishing secondary construction out our way?


CrowdFiber Campaign - Customer Admin

8:46AM January 31, 2022

MLConnect Customer Cares Team

Thank you for your comments. The map is updated as areas go live or changes are provided from the field. We understand it is hard to be patient, as the weather so far this year has created some delays. If you will provide the full address (including the numbered street address), we will be happy to check the latest information for you.


CrowdFiber Campaign - Customer Admin

4:45PM January 19, 2022

Shaun Smith

8098 highway 412 E linden Tn . How far out are we ?


CrowdFiber Campaign - Customer Admin

2:27PM January 20, 2022

MLConnect Customer Cares Team

Secondary construction is underway for your area. The holiday, coupled with this string of bad weather and covid, have our team behind but pushing forward. Watch the INFO MAP on mlconnect.com for progress updates. It can take time to relay information from the field to the website, but it is still the most accurate view of our journey to bring broadband. Thank you for your support!


CrowdFiber Campaign - Customer Admin

1:11PM January 05, 2022

Tommie Tanner

Any updates for Northview Rd Hohenwald TN


CrowdFiber Campaign - Customer Admin

11:27AM February 16, 2022

Tommie Tanner

Service Area Progress Address Action Lewis County HW-08-3341 166 Northview Rd Hohenwald TN 38462


CrowdFiber Campaign - Customer Admin

10:31AM January 12, 2022

MLConnect Customer Cares Team

We will need a specific address to provide the most accurate information. You can also enter your address on the INFO MAP tab on mlconnect.com; this is different from the "Enter Your Address To Start" box. Once your address pops up, click outside of the SEARCH RESULTS box for an update on your address. You can also contact MLEC for assistance.


CrowdFiber Campaign - Customer Admin

11:23AM December 23, 2021

Lyle Jones

993 riverfront Dr, Clifton shows green on the map. What next?


CrowdFiber Campaign - Customer Admin

10:33AM January 12, 2022

MLConnect Customer Cares Team

Reach out to your local MLEC office or email customercare@mlconnect.com for a Participation Agreement. This form and an agreement to the Terms of Service is needed in order to process an order.


CrowdFiber Campaign - Customer Admin

6:40AM December 19, 2021

Cheryl Adler

I hope to hear something about 2698 she boss rd duck river tn when they will be coming out here to start or when we be able to have the better internet


CrowdFiber Campaign - Customer Admin

10:47AM January 12, 2022

MLConnect Customer Cares Team

Construction is underway in Hickman County, and our goal is to complete this by the end of the year. The county is divided into 22 design areas (sections). As mainline and secondary construction finishes in a section, we can begin in-home/business installations in that area. You are in section 18. To follow progress, you can also enter your address on the INFO MAP tab on mlconnect.com; this is different from the "Enter Your Address To Start" box. Once your address pops up, click outside of the SEARCH RESULTS box for an update on your address. You can also contact MLEC for assistance.


CrowdFiber Campaign - Customer Admin

8:47AM December 16, 2021

Angie Estes

Any update on 911 Maddox Road, Centerville?


CrowdFiber Campaign - Customer Admin

4:11PM December 16, 2021

MLConnect Customer Cares Team

Main line fiber construction is underway in Hickman County. Our goal is to begin in-home/business installations in your area by July 2022.


CrowdFiber Campaign - Customer Admin

9:03AM December 11, 2021

Jimmy Gentry

When will I receive paperwork for 733curtis chapel rd mcewen


CrowdFiber Campaign - Customer Admin

4:37PM December 16, 2021

MLConnect Customer Cares Team

Thank you for your interest! Check your email soon for a Participation Agreement to process an order.


CrowdFiber Campaign - Customer Admin

5:09PM December 10, 2021

Mary Ellen Elmore

3033 Loat Lane in Nunnelly says, Your Service Area: Hickman County CN-10-3341 to do a Participation Agreement. I did one when it first said that. Someone called me and told me it was being thrown away as MLEC is not taking the PAs yet, even though the website says to do one. Can you give me an estimated ETA on this address?


CrowdFiber Campaign - Customer Admin

8:25PM January 17, 2022

Mary Ellen Elmore

Thank you! I can not wait to call AT&T and tell them to cut this DSL off!


CrowdFiber Campaign - Customer Admin

4:41PM December 16, 2021

MLConnect Customer Cares Team

We apologize for any confusion. This area is under construction; however, it is not ready for in-home/business installations. Therefore, Participation Agreements are not available at this time. We will work on revising the wording so that this is more clear. Again, we apologize for the confusion and look forward to serving you.


CrowdFiber Campaign - Customer Admin

10:46AM December 09, 2021

Rachel Dyer

Any updates for 622 West Sugar Creek Rd McEwen


CrowdFiber Campaign - Customer Admin

5:18PM December 16, 2021

MLConnect Customer Cares Team

Please accept our apologies for this confusion. This address is not in service at this time. Use the INFO MAP for updates. We hope to be serving this area by July 2022.


CrowdFiber Campaign - Customer Admin

4:42PM December 16, 2021

MLConnect Customer Cares Team

Installations are ongoing in Humphreys County. Please check your email for a Participation Agreement to process an order.