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12:10PM July 23, 2021
michael barley
Hi. I have seen and heard about hookups on Garrison road. Are you at this area? Will you be including Southridge off of Garrison on the coming install? Do you have an updated timeframe? Thanks
11:47PM July 21, 2021
Jason Coleman
When will Hwy 438 West near Fatman's be ready for installation. I have looked at the interactive map we are in construction. Any ETA?
8:23AM July 26, 2021
MLConnect Customer Cares Team
Main line construction is underway and will be followed by secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.). Our goal is to begin installations in your area by the end of the year (estimate only); however, weather, demand and other uncontrollable issues could change the timeline. When you see your area go live with installations on the interactive map, contact your local MLEC office to complete a Participation Agreement and process an order. We look forward to serving you.
7:02PM July 20, 2021
Kelly MOONEYHAN
If I have existing underground power do I still need to install a conduit? Does the fiber have to be ran to power as I have dogs that I'm worried will chew the fiber? And lastly, what size fiber do you use, if possible I want to run my own inside fiber?
1:11PM July 20, 2021
Steve Brady
Will they call us when our area is ready to get service? The fiber was installed at the end of December and the splicers were here two months ago.
8:37AM July 21, 2021
MLConnect Customer Cares Team
Great question, as things have changed since we first started the project! Registrations online through this site track interest and help with design and planning. You will need to complete a Participation Agreement (PA) to process an actual order. The best route is to watch the INFO MAP, and when the STATUS for your area changes to IN-SERVICE, PAs are being accepted for your area. You can obtain one by request via email to customercare@mlconnect.com, your local office, etc.
9:39PM July 18, 2021
Mary Nicks
Any estimates for lower lick creek rd in linden?
10:46AM July 19, 2021
MLConnect Customer Cares Team
Our goal is to begin installations in your area by the end of this year, but please remember that dates are ESTIMATES only. Weather, demand and other uncontrollable issues could change the timeline. You can follow our progress using the interactive map on mlconnect.com. Once your address pops up, click outside the "Search Results" box for updates. When you see the "STATUS" line change to "IN-SERVICE," you can reach out to your local MLEC office to process an order with a Participation Agreement.
10:28AM July 12, 2021
Lorella McCart
Any estimate for 14308 Crooked Creek Rd. Lobelville, TN
12:56PM July 13, 2021
MLConnect Customer Cares Team
Hi! Our goal is to begin installations for this area late 2021/early 2022 (estimate only). Using the interactive map on mlconnect.com, you can track our progress. Just click on the "Info Map" tab, enter your address, and click outside the box when your local comes up on the map. When you see the STATUS line go to IN SERVICE, reach out to us for a Participation Agreement to process an order.
7:44PM July 11, 2021
Mitchell Showers
Any Info on 3048 Lobelville Hwy yet? We thought we saw yall running cable the other day.
12:59PM July 13, 2021
MLConnect Customer Cares Team
The good news is that we're coming to your area, the "not as good news" is that we had to adjust our timeline due to demand, weather, and other uncontrollable variables. Our target to begin installations in your area is early 2022 (estimate only). Stay tuned and hang in there! We appreciate your support as we work to extend broadband into the rural areas.
5:38AM July 09, 2021
Kevin Stephens
Curious when service will be ready, 250 Texas Bottom Lane. Fiber on pole stopped being installed just short of my address some time ago.
1:02PM July 13, 2021
MLConnect Customer Cares Team
The initial phase of construction (main fiber lines) had to be completed first. Now, we are working on secondary construction for your area (preparing fiber, splicing, equipment, and testing), which takes the longest amount of time. For this location, our goal is to begin installations later this summer (Q3 2021). Please keep in mind this is an estimate only. We look forward to serving you. Take care!
10:17PM July 06, 2021
michael barley
Hi. Do you have any updates on DA14 area? Said 1Q and updated to Q2 end of June. Do you have a new estimate for Garrison Rd/Southridge area? Thanks
1:18PM July 13, 2021
MLConnect Customer Cares Team
Field issues that might change the estimated timeline can sometimes be delayed in reaching us to update the map. We apologize for any delays - in updates and actual construction. Demand, weather, and other variables have impacted out timeline more than we would like, but we're pushing hard every day to serve more areas. Our goal to serve your area is still late summer/early fall. Again, we're sorry about the uncontrollable delays and appreciate your patience.
4:58PM July 05, 2021
Chris Ragsdale
When will you be coming out to Ben Fly Road in Lyles? It says it could be anywhere from October 2021, to October 2022!!
1:14PM July 13, 2021
MLConnect Customer Cares Team
We're coming! Our goal is to begin Phase 4 construction (remaining sections of Hickman County served by MLEC) late 2021. Keep in mind that main line and secondary construction must be completed before installations can happen. As we closer to starting construction, we will be able to share more specific details about areas. While it is an ESTIMATE ONLY, you can already use the INFO MAP tab on mlconnect.com. Just enter your address, then click outside the SEARCH RESULTS box for an update. You can see the status of your address in the overall project and an ESTIMATE (highly subject to change) of when we will be IN SERVICE (installations are ESTIMATED to begin.)
10:39AM July 05, 2021
Steve Brady
Is the interactive map kept up-to-date?
1:08PM July 13, 2021
MLConnect Customer Cares Team
Great question! Field issues that might change the estimated timeline can sometimes be delayed in reaching us to update the map. We apologize for any delays - in updates and actual construction. MLConnect is making progress every day to close the broadband gap for rural communities in the MLEC area.
10:37AM July 05, 2021
Steve Brady
When will DA #9 be ready for hookups. We were told first quarter of this year, then it was April, then it was May and the last update was Summer. There are a lot of accounts out here that could represent some good business for MLConnect. The fiber was put in more than 6 months ago and the splicers have already come through in the last couple months I believe.
10:52AM July 19, 2021
MLConnect Customer Cares Team
Thank you for your patience and understanding. When dealing with rural areas, vegetation, weather, COVID, in-field delays, etc., it is hard to pinpoint a specific time, but we're trying to provide estimates. It is possible that we'll reach you sooner, but we also understand your position. We've constructed more than 2000 miles of fiber across the MLEC area and make progress every day. We knew in the beginning that providing fiber to five rural counties (something many others bypassed) would be a long-term commitment, but we are dedicated to seeing it through. We hope to have the opportunity to serve you when we reach your location.
12:13PM July 15, 2021
Steve Brady
That is very unfortunate. We were told last year that it would be Q1 of this year. Then it was April, then May, then summer and now you're saying Q3 maybe. It is quite frustrating and MLEC is currently losing business to JTM. I and others were going to wait for the GB fiber, but can't wait much longer since we work from home. I hope you guys can at some point accelerate the project rather than having repeated delays.
12:53PM July 13, 2021
MLConnect Customer Cares Team
Due to demand, weather, and other variables, we have adjusted our timeline. Our goal is to begin installations in this area within Q3 of 2021. Please keep in mind this is an ESTIMATE only and can be influenced by many factors. Thank you for your patience!
10:06AM June 28, 2021
Kaleb Spencer
Any info on 950 centerville highway yet?
1:38PM June 28, 2021
MLConnect Customer Cares Team
Weather and other unforeseen issues can delay our timeline, but our goal is to have this area ready for installations late summer/early fall. Watch our interactive map on mlconnect.com, and when your area says "IN-SERVICE" reach out to your local office for a Participation Agreement.
10:17PM June 27, 2021
Michael Pruitt
When is 4740 RidgeTop Rd expected to go live. i see we are DA 5 ( HW-08_3242)
1:41PM June 28, 2021
MLConnect Customer Cares Team
We are working on equipment preparation and testing for this area. Several factors can impact our ESTIMATED timeframe for service, but our goal is to begin installations late summer if not before.
1:03AM June 24, 2021
Robert Starbuck
So if I signed up for internet service online, and filled out the online form and mailed it in. I still need to go by my local MLEC office and sign up?
10:00AM June 25, 2021
MLConnect Customer Cares Team
Registering online shows your interest in the service and general information about your location. When your area goes live (estimated to be later their summer), you will need to sign a Participation Agreement. This can be done online or at your local MLEC office.
6:04PM June 23, 2021
Chase Gray
When will service be available for 425 Napier road Lawrenceburg, 38464? I know the lines have been run for several months now.
9:37AM June 25, 2021
MLConnect Customer Cares Team
Our goal is to begin installations in this area later this summer. Main line construction is finished for your area and secondary construction (the more time consuming part of preparing equipment and testing) is underway. We appreciate your patience!
9:58PM June 19, 2021
Michael Pruitt
When is 4740 RidgeTop Rd expected to go live. i see we are DA 5 ( HW-08_3242), DA 4 just went live the other day. Can we expect the same soon?
2:40PM June 22, 2021
MLConnect Customer Cares Team
We're getting close with being ready for testing and final touches. Thank you for your patience.
10:43AM June 16, 2021
PATRICK NEBLETT
I just discovered that even though I signed up at this site online early on in this process I am not signed up to receive MLEC Connect service. I stopped by my local office and was told to be signed up you had to come by the office and physically fillnout the application. Why on God's green earth would you have a website application that leads us to believe we are ready to go but are really not. Now I gave been put at the end of the list and am over a month out even though installations are going on in my area. In my opinion this is very poor customer service and I for one am very disappointed in MLEC.
2:45PM June 22, 2021
MLConnect Customer Cares Team
We are sorry for any confusion. The website intent was to register interest as the project was being designed and to give us a way to contact interested members as things progressed. Please accept our apologies as we work to improve the order process. We value all of our members and look forward to serving you with great broadband and delivering quality service.
4:01PM June 10, 2021
David Smith
All the lines are up and splices were made over a month ago along Big Swan Creek Road. When do you expect this area to go "live"? David Smith
11:00AM June 15, 2021
MLConnect Customer Cares Team
We need the full address to provide the most accurate information. Please email the address for where you would like service to customercare@mlconnect.com, or check the interactive map on mlconnect.com for additional details.
10:03AM June 10, 2021
Darleene Easley
When do you expect 105 and 109 Ottis Hinson Rd to have service?
10:58AM June 15, 2021
MLConnect Customer Cares Team
Your area is very close to beginning in-home/business installations. Contact your local MLEC office, or check the interactive map. When the STATUS line changes to IN SERVICE, you can complete a Participation Agreement to process your order.
3:31PM June 07, 2021
Heath Landrum
We were told early spring for services to be on before, end of March. Start of June still no service. When is Bill Christian Rd Hohenwald, going to have Service?
11:47PM June 07, 2021
MLConnect Customer Cares Team
We apologize for any misinformation. Also, keep in mind that we can only supply estimate dates due to demand, weather, field issues with construction, etc. We are working as quickly as possible to make quality broadband possible. Construction is underway, and actual installations are estimated to begin this summer.
9:16AM June 07, 2021
Cindi Baxter
When do you expect to be at 3015 Buffalo Rd. We do not have cell service and cannot wait til you get here!
11:48PM June 07, 2021
MLConnect Customer Cares Team
Please contact your local MLEC office for assistance for processing your order for this location.
5:10PM June 06, 2021
Harry Leschen
Has there been any consideration of sending someone out for a quick pre-installation survey? A three-and-a-half week delay for want of a longer ladder and a further unknown delay because a ditch witch crew was dispatched where an earth drill was required, could have easily been avoided with a five-minute visit post-Participation Agreement receipt
11:50PM June 07, 2021
MLConnect Customer Cares Team
Thank you for sharing this information. It will be shared with our team so that we can better serve in the future.
6:47PM June 05, 2021
Lisa Brown
Greetings! Just wanted to check the installation status for 4060 Buffalo Road in Hohenwald - near Limo Lane. Thank you!
11:53PM June 07, 2021
MLConnect Customer Cares Team
Please contact your local MLEC office to complete a Participation Agreement to process your order. If this has been done, please note it can take up to 6 weeks before an installation can be scheduled due to demand, weather, etc. Thank you for supporting MLConnect. We look forward to serving you.
6:18AM June 05, 2021
James Graham
ML Connect should consider having a online support portal for customers to be able to communicate when phone service doesn't work. We have not been able to use our phones for 3 days at home via Wi Fi connection. We can use our phones for texts, or getting online, just no phone calls We have trouble shot every thing , talked to our phone company, etc. and without being able to be at the router and computer, it is almost impossible to get anything done, in such a case. Bottom line is, our phones work everywhere but at our house, including other Wi Fi connections in other locations, and we cannot seem to be able to coordinate with ML Connect to get our problem solved, which seems to be our router again. So, I think it might be advantageous to be able to connect with support online and not just by phone only.
8:26PM June 08, 2021
MLConnect Customer Cares Team
Also, on an iPhone - Go to Settings, General, then at the bottom click Reset. There will be an option for "Reset Network Settings" Click that and follow the prompts. Note: This will require you to rejoin your Wi-Fi network and re-enter your Wi-Fi password on the phone. If this does not resolve the issue, please email your phone number and/or email address to customercare@mlconnect.com and a member of our team will reach out to you.
11:55PM June 07, 2021
MLConnect Customer Cares Team
Thank you for sharing your thoughts with us. We will share these with our team for consideration.
11:55PM June 07, 2021
MLConnect Customer Cares Team
Thank you for sharing your thoughts with us. We will share these with our team for consideration.
3:57PM June 03, 2021
john morey
how much longer for 145 and 130 dora hinson rd, hohenwald ? I am moving very soon and if I have to keep my hughes-net I will have to sign a 2 year contract. I was told may and now June, at the end of June or early??
3:45PM June 04, 2021
MLConnect Customer Cares Team
Lots of unforeseen issues can change our timeline, but our estimate is late June.
5:12PM June 02, 2021
ROBERT GRINER
When will service be available on Haist Rd in Hohenwald
3:42PM June 04, 2021
MLConnect Customer Cares Team
Our plan is to be live with installations in this area before summer turns to fall! Summer is an estimate, but we hope to make it happen in that timeframe.
8:35PM May 25, 2021
Nancy Carollo
Wondering when service will be available to Airport Ridge Road, Linden, TN??
11:38AM May 26, 2021
MLConnect Customer Cares Team
We would need your street number to to narrow in on your location, but based on your registered location of interest, we hope to begin installations in that area within the 3rd Quarter of 2021. This is an estimate only and could change. Thank you for your interest!
2:23PM May 21, 2021
Joanne Advey
Is this fiber to the pole, or pole and house? Do I need to purchase equipment for the house?
11:36AM May 26, 2021
MLConnect Customer Cares Team
Part of what sets MLConnect apart from others is that we will run fiber all the way to your home. Equipment, including a gateway/router, will be supplied as part of the service.
3:35AM May 21, 2021
Steven Cotton
Hello, When do you expect the area at or near 1095 Tennessee River Blue Creek Road to be up and running? You have us listed as Perry County on my order but we are 3 miles north of it in Humphreys County.
11:25AM May 26, 2021
MLConnect Customer Cares Team
MLConnect fiber in most all cases runs the same path as MLEC's power. This location likely receives power from the Lobelville substation, and this is why you see it listed as Perry County.
10:57AM May 20, 2021
Phil Dahl
I have noticed MLEC Connect vehicles in my area, mapping I believe is what I was able to discern. Any more information that would give hope to service by the end of the year in the Ed Scott Rd area of the county?
11:35AM May 26, 2021
MLConnect Customer Cares Team
Hickman County is still being designed, and we are scheduled to begin main line construction by the end of the year. Installations will likely not start until early 2022. Stay tuned. We appreciate your patience as we work to supply fast, reliable, affordable broadband across MLEC's five-county service area.
11:22AM May 19, 2021
Gwen Murdock
I was wondering when the installation would start for 1165 Cedar Creek Landing Road, Linden, Tn.
11:32AM May 26, 2021
MLConnect Customer Cares Team
You are in design area 20 of 29 for Phase 3 of our project. We ESTIMATE that installations could begin as early as September. Thank you for your interest; we look forward to serving you!
11:58AM May 18, 2021
michael barley
Hi. Do you have any updates on DA14 area? Said 1Q and updated to Q2. When do your Q run like calendar or fiscal as Q2 would be by end of June. Looking forward to more reliable and faster internet! Thanks
6:15PM June 07, 2021
michael barley
Great news! Looking forward to it and ready when you are :)
11:30AM May 26, 2021
MLConnect Customer Cares Team
Great question! The quarters are calendar year, and the Estimated In-Service Dates on the map are just estimates and can impacted by weather, unforeseen construction issues, etc. Our goal is to begin installations in this area by the end of June. Main line construction is finished for your DA and secondary construction (the more time consuming part) is underway. We appreciate your patience!
2:50AM May 18, 2021
Steven Cotton
Hello. I thought I left a message this morning but do not see it posted so I am leaving it again. I live in Humphreys County but you have my area listed as Perry County I believe. My neighbor across the road and I are wondering when you will have the area around 1095 Tennessee River Blue Creek Road up and running? We saw people working on the poles adding cables of some kind not too long ago. Thanks for your time.
11:24AM May 26, 2021
MLConnect Customer Cares Team
MLConnect fiber in most all cases runs the same path as MLEC's power. This location likely receives power from the Lobelville substation, and this is why you see it listed as Perry County. The area is getting very close to going live (in-home/business installations).
3:32PM May 17, 2021
Angela Burns
The link to the participation agreement form give me an error when I click on the link. I am needing the for to initiate service.
11:15AM May 26, 2021
MLConnect Customer Cares Team
Because construction is finished in your area and it is live, we will email one to the address used in your registration of interest. If you do not receive it, please email customercare@mlconnect.com.
8:53PM May 16, 2021
Robert Starbuck
Can you tell me how close we are to service Hwy 412 W Linden TN.
4:04PM June 01, 2021
Robert Starbuck
8125 hwy 412 w linden to. 37096
11:12AM May 26, 2021
MLConnect Customer Cares Team
We would need your street number to to narrow in on your location, but based on your registered location of interest, we hope to begin installations in that area within the 3rd Quarter of 2021. This is an estimate only and could change. Thank you for your interest!
9:32AM May 14, 2021
Daisy Robinson
I was wondering when the Hurst Road area in Lewis County right outside of Hohenwald was scheduled to being installation. 159 & 165 Service addresses
12:18PM May 14, 2021
MLConnect Customer Cares Team
Main line construction is complete and secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.) is underway. Our goal is to begin installations in your area this summer (estimate only); however, weather, demand and other uncontrollable issues could change the timeline. When you see your area go live with installations on the interactive map, contact your local MLEC office to complete a Participation Agreement and process an order. We look forward to serving you.
3:31PM May 12, 2021
Otice stephens
Estimate for service at 148 Walton Road, Hampshire
3:24PM May 13, 2021
MLConnect Customer Cares Team
Your address is in number 5 of 29 design areas (sections) of Phase 3. Main line construction is nearing completion and secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.) will start soon. Our goal is to begin installations in your area this summer (estimate only); however, weather, demand and other uncontrollable issues could change the timeline. You can follow our progress using the interactive map on mlconnect.com; once your address pops up, click outside the "Search Results" box for updates. When you see the "STATUS" line change to "IN-SERVICE," you can reach out to your local MLEC office to process an order with a Participation Agreement.
3:04PM May 10, 2021
Scott Meier
When will 676 McCord Hollow Road be in service?
3:10PM May 10, 2021
MLConnect Customer Cares Team
Your address is in number 16 of 29 design areas (sections) of Phase 3. Main line construction is underway and will be followed by secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.). Our goal is to begin installations in your area this summer (estimate only); however, weather, demand and other uncontrollable issues could change the timeline.
1:31PM May 10, 2021
Donald Simon
Estimate for service at 3531 Cane Creek Road, Hohenwald.
2:26PM May 10, 2021
MLConnect Customer Cares Team
Thank you for your interest in MLConnect! Your address is in number 18 of 29 design areas (sections) of Phase 3. Main line construction is finished and secondary construction (the more tedious, time consuming pieces of splicing, testing, etc.) will start soon. Our goal is to begin installations in your area this summer; however, weather, demand and other uncontrollable issues could change the timeline. You can follow our progress using the interactive map on mlconnect.com; once your address pops up, click outside the "Search Results" box for updates. When you see the "STATUS" line change to "IN-SERVICE," you can reach out to your local MLEC office to process an order with a Participation Agreement.
11:00AM May 10, 2021
Steve Brady
The project notes have not been updated in a couple months. I called up and was told the project may be behind schedule. Can we get an update on when you will be doing hook ups in Summertown on the Lewis county side? I saw the splicers out here working, so I'm hoping it's soon since they ran the fiber in December. My address is 148 Fifth Road and I work from home. I really could use reliable internet, it's been rough over the last 6 months.
2:24PM May 10, 2021
MLConnect Customer Cares Team
Thank you for checking with us. Weather, demand, and other uncontrollable issues have impacted our timeline, but we are committed to pushing through and making broadband an option for all MLEC members. Presently, the ESTIMATE for going live (in-home/business installations starting) in this area is this summer. Main line construction on the 31 miles of fiber to serve the area is finished, and secondary construction (the slower tasks of splicing, testing, etc.) is underway. Thank you for your patience!
6:42PM May 08, 2021
Jerry Mercer
Is there an update on progress or estimated timeline for address 1467 Upper Brush Creek Rd Linden ?
2:20PM May 10, 2021
MLConnect Customer Cares Team
This is address is in Design Area 29 of Phase 3 in the project. Our goal is to begin in-home/business installations in this area by the end of the year. Stay tuned for updates.
12:14PM May 07, 2021
michael barley
Hi. For Garrison and Southridge do you have an estimated install start? We saw the lines are in for a few weeks on poles now. Thanks
3:56PM May 07, 2021
MLConnect Customer Cares Team
Without your complete address, it is hard to speculate where your location is in the construction process. However, it sounds like you are seeing main line construction.
4:54PM May 06, 2021
Kristen Williams
Is the work being done in phase 3 going in the numerical order of the zones (zone 1 first, then 2 next, etc)?
3:54PM May 07, 2021
MLConnect Customer Cares Team
That's a great question! Construction for the DA Zones are typically started in order, although they may not finish in order due to size or field issues. Therefore, a later DA could become live with installations before an earlier one.
10:31PM May 04, 2021
Diane Van Sickle
Estimate for actual service at 765 Gaither. Hinson and our immediate neighbors??
3:52PM May 07, 2021
MLConnect Customer Cares Team
Main line construction is finished, and secondary construction (the longest part) is getting ready to start. We would estimate installations could begin late summer.
3:03PM May 04, 2021
Mary Ellen Elmore
What is the timeline for the Nunnelly area? Goodrich Community?
3:49PM May 07, 2021
MLConnect Customer Cares Team
Construction in Hickman County is scheduled to begin later this year.
7:01PM May 03, 2021
Magna Porterfield
How close are you to installing for the address 121 Till Road in Hohenwald?
3:53PM May 07, 2021
MLConnect Customer Cares Team
Main line construction is finished, and secondary construction (the longest part) is getting ready to start. We would estimate installations could begin late summer.
8:33AM May 03, 2021
Erika Tomlin
Flatwoods School Road. When is the installation going to begin?
5:02PM May 03, 2021
MLConnect Customer Cares Team
Main line construction is completed, and secondary construction (testing, splicing, etc.) is underway. Installations will begin when this is finished. We hope this will be in the next month or so if no issued are experienced in the field and the weather cooperates. Stay tuned.
5:18PM May 01, 2021
Evy Kristensen
Hello, We would like to know when homes located off Tiger-Bennett and fed with line off Big Swan Creek are likely to be hooked up? They have hung wire loop by our house but have not installed cylinder amp. The Kristensen
5:06PM May 03, 2021
MLConnect Customer Cares Team
What you see is main line construction ongoing in your area. After this, secondary construction (splicing, testing, etc.) will take place. You are in area 5 of Phase 3, which includes constructing almost 41 miles of line. We hope to begin installations as early as late June (Q2 2021). Thank you for your patience as we work to bring broadband to the rural areas.
2:26PM April 26, 2021
Kristen Williams
Thank you ALL for installing the cable and handling all our questions!! I was wondering what the status is installation for 3748 Summertown Hwy Summertown, TN 38483? I have gone to the map, but was seeing if you all had more details.
2:40PM April 26, 2021
MLConnect Customer Cares Team
This address is in section 8 of 29 design areas of Phase 3. Main line construction is finished and secondary construction (the more lengthy portion, which includes testing) is underway. The target for in-home/business installations to begin is Q2 (April/May/June); however, this is an estimate only. You can follow progress on our interactive map. Thank you for checking!
9:52AM April 26, 2021
Bob Connors
Hello ! Looking for an update on Lewis County HW-08-3643 157 Oakridge Rd Summertown .
2:42PM April 26, 2021
MLConnect Customer Cares Team
Hi there! You are in section 9 for Phase 3. (See our interactive map on mlconnect.com). Main line construction is nearing completion, and secondary construction will be starting soon. The target for installations to begin is as early as June (estimate only). Stay tuned!
9:31PM April 24, 2021
Michael Pruitt
Are there any updates on RidgeTop rd?
2:45PM April 26, 2021
MLConnect Customer Cares Team
Main line construction for this section includes 41 miles of line. We hope to begin secondary construction soon! Thank you for your patience and support!
11:12AM April 23, 2021
Kaleb Spencer
what about for 950 centerville highway hohenwald tn
2:46PM April 26, 2021
MLConnect Customer Cares Team
Hi there! You're in area 18 of 29 design areas of Phase 3. Installations for this area could begin as early as June, but this is an estimate only. Stay tuned!
3:54PM April 21, 2021
James Herring
Can someone please confirm the estimated installation date for 926 Walker Road, Hampshire
2:49PM April 26, 2021
MLConnect Customer Cares Team
Hi there! Main line construction is nearing completion, and secondary construction (splicing, testing, etc.) is underway. Our goal for in-home/business installations to begin is as early as June. Weather and other variables could change the timeline, so the estimate is always a moving target. You can follow progress by using the INTERACTIVE MAP link on mlconnect.com. After you enter your address, click outside the SEARCH RESULTS box. When the STATUS line reads "In Service" installations have started.
10:36AM April 19, 2021
Scott Meier
When will 676 McCord Hollow Rd, Hohenwald be ready for service?
2:51PM April 26, 2021
MLConnect Customer Cares Team
Hi there! You're in area 16 of 29 design areas of Phase 3. Installations for this area could begin as early as June, but this is an estimate only because weather and other variables can influence the construction schedule. You can follow progress with the INFO MAP link on mlconnect.com. Stay tuned!
9:28PM April 18, 2021
Robert Starbuck
I have noticed when they run the cable they will stop and there will be 2,3, and 4 miles before they pick up and start hanging cables on the poles, what is the reason for that?
1:51PM April 17, 2021
nathan taylor
i was wondering what the status was for fiber at 2804 martin branch rd. mc ewen tn 37101. last i heard it was supposed to be available at the end of last month.
3:01PM April 26, 2021
MLConnect Customer Cares Team
Great news! Your area is live for installations! If you have not already, contact your local MLEC office to complete a Participation Agreement. You can also request one via email at customercare@mlconnect.com.
8:05PM April 15, 2021
Michael Pruitt
When are instalations planned for 4740 RidgeTop Rd Hampshire TN
2:50PM April 16, 2021
MLConnect Customer Cares Team
Hi there! Main line construction is nearing completion, and secondary construction (splicing, testing, etc.) is underway. Our goal for in-home/business installations to begin is Q2 of 2021 (April-June timeframe).
6:48PM April 13, 2021
Ron Wodka
When will we get installation at 5800 Poplar Grove Rd., McEwen, TN neighborhood?
2:38PM April 16, 2021
MLConnect Customer Cares Team
Great news! Your area just became live for installations! If you have not already, contact your local MLEC office to complete a Participation Agreement. You can also request one via email at customercare@mlconnect.com.
7:32PM April 11, 2021
Melissa Curtis
When will construction be finished at 13006 Bakerville Rd in. Waverly, Tn
1:16PM April 13, 2021
MLConnect Customer Cares Team
Soon! The recent rain left fields too wet to access; however, we're working as quickly as we can to finish secondary construction (splicing, equipment installation, testing, etc.) With your area being so close to being live, you can contact your local MLEC office to complete a Participation Agreement, if you have not already.
10:15AM April 08, 2021
anna pierce
Just wanted to ck status of fiber at 47 deer run rd in lobelville. I have done the comments several times and never see it ?
12:52PM April 09, 2021
MLConnect Customer Cares Team
Hi there! There are 29 design areas (sections) for Phase 3, which covers Lewis and Perry counties. You are in area 24, so there is still construction and testing to go. Our goal is to begin in-home/business installations in your area later this year.
7:44PM April 04, 2021
Melissa Curtis
What is the estimated service date for Bakerville Rd?
10:20AM April 06, 2021
MLConnect Customer Cares Team
A specific address is needed in order to share an update. However, you can enter your address on the Info Map on mlconnect.com. After entering your address, click outside of the SEARCH BOX for updates. When the "In-Service" status line changes to LIVE, installations are ready for your area. At that time, you can contact your local office to process an order and sign a Participation Agreement. We look forward to serving you!
9:05PM April 02, 2021
Michael Pruitt
When at installation planned for RidgeTop Rd?
10:20AM April 06, 2021
MLConnect Customer Cares Team
A specific address is needed in order to share an update. However, you can enter your address on the Info Map on mlconnect.com. After entering your address, click outside of the SEARCH BOX for updates. When the "In-Service" status line changes to LIVE, installations are ready for your area. At that time, you can contact your local office to process an order and sign a Participation Agreement.
6:05PM March 29, 2021
Robert Starbuck
If I sign up for the 300 MBPS and later decide I want the 1 GBPS would that be allowed?
12:05PM March 30, 2021
MLConnect Customer Cares Team
Absolutely! You can switch at any time!
12:25PM March 29, 2021
Bethany Freeman
I was told about you servicing my area. I live within ME-02-2745 just barely over the Humphreys/ Dickson County line. Shortly after finding this out, I had also been told I had to have my utility service through Merriweather Lewis to be able to get internet. Can you verify this please?
5:38PM March 29, 2021
MLConnect Customer Cares Team
Homes and businesses receiving electricity from MLEC are eligible for the MLConnect broadband service. If this is you, you can process an order for broadband when construction is finished for your area. For personal, confidential assistance, contact your local MLEC office.
12:09PM March 25, 2021
Matt Christian
What is the estimate on connections being made on Piney Creek. Previous connection date estimates keep slipping further and further away. Any update?
12:16PM March 29, 2021
MLConnect Customer Cares Team
Main line construction for your area is completed, and the time consuming secondary construction (splicing, additional equipment installations, testing, etc.) is underway. While weather and other uncontrollable factors could impact our timeline, we hope to go live (begin drops and installations) in your area as early as June. You can follow progress with the Info Map on mlconnect.com. After entering your address, click outside of the SEARCH BOX for updates. When the "In-Service" status line changes to LIVE, installations are ready for your area. At that time, you can contact your local office to process an order, or because you have registered with us online, an MLConnect representative will attempt to reach you. We're on our way!
8:18AM March 21, 2021
Linda Watts
Do you know an approximate date for installation on Les Ferrell Rd in Stewart?
7:47AM March 22, 2021
MLConnect Customer Cares Team
Installations will begin in this area very soon! If you have not already, please call or visit your local MLEC office to complete a Participation Agreement so that we can begin to process you order. We look forward to serving you.
7:51PM March 17, 2021
Melissa Curtis
I hope we won’t be getting your service through coax instead of a direct line.
7:47AM March 22, 2021
MLConnect Customer Cares Team
MLConnect's project brings fiber all the way to your home! It is the fastest, most affordable, most reliable 100-percent fiber broadband option in our area.
4:22PM March 16, 2021
Pat Couch
I live in Oak Grove at 152 Couch Rd in Lewis County. We have wires pulled and looped at the top of the poles. When will installation begin in the homes for MLConnect? So excited!!
7:50AM March 22, 2021
MLConnect Customer Cares Team
Main line construction is ongoing, and secondary construction (splicing, MSTs, testing, etc.) will soon follow. Our ESTIMATE is that installations could begin in your area as early as June. We're on our way!
2:42PM March 16, 2021
Randall Hendricks
When will you begin running drops for Lewis County HW-08-3441? Main line has been run through our property for weeks now.
7:53AM March 22, 2021
MLConnect Customer Cares Team
Main line construction for your area is nearing completion, and secondary construction (splicing, additional equipment installations, testing, etc.) will be the next step. While weather and other uncontrollable factors could impact our timeline, we hope to go live (begin drops and installations) in your area as early as June.
1:26PM March 12, 2021
Phil Dahl
could you please provide the most recent guess on the timeline for 10-314 Brown Hollow service area? I realize it is Phase IV and I am in Primm Springs keeping my fingers crossed on your progress. Any bit of information provides hope;D
10:00AM March 15, 2021
MLConnect Customer Cares Team
Thank you for your patience! Building a reliable, affordable super-fast, 100-percent broadband network to five rural counties is a long-term commitment. We are still on schedule to begin construction in the remaining MLEC areas of Hickman County later this year. As that time grows closer, we will be able to estimate timeframes for specific locations. Take care!
7:47PM March 11, 2021
Heather Johnson
When will the bold springs area be in service?
9:58AM March 15, 2021
MLConnect Customer Cares Team
Different sections of Bold Springs could receive service at different times depending on how the service line runs to your specific location. However, we are working to have construction to all of Humphreys County finished soon. Enter your address on the INFO MAP on mlconnect.com for information about your specific address. Please keep in mind that dates are estimates only, as rain, snow, more rain, demand, COVID, and other variables can impact the timeline. Thank you for reaching out!
6:15AM March 04, 2021
Steven Negron
I live on cathole lane when will installations be starting on that road.
5:07PM March 09, 2021
MLConnect Customer Cares Team
We hope to begin installations by the end of April; however, this is an estimate and depends on weather, demand and other factors.
11:35AM March 02, 2021
Stacey Smith
Would like to sign up. When I click residential on the bundle builder page it will not give me the “next” button. Works if I click one of the business bundles but I don’t need that product. Have tried it on 4 different devices with no luck.
4:03PM March 03, 2021
MLConnect Customer Cares Team
We are sorry you are having this problem. Please call your local MLEC office for personal assistance.
7:12PM February 24, 2021
Ron Wodka
When will final installation of FTTH and operation become available for Poplar Grove & Haven Wood Rds. We were promised by ML Connect Q1 2021. Thanks R.Wodka
4:03PM March 03, 2021
MLConnect Customer Cares Team
Thank you for your continued patience. Weather, COVID, and uncontrollable variables in your specific area delayed our progress; however, things are getting back on track. Since you have registered with us online, an MLConnect representative will reach out to you when installations start in your area. We hope to do this within the next month or so.
7:38AM February 24, 2021
Karen Rist
Sorry I forgot to include this number: ER-01-3541
3:49PM March 03, 2021
MLConnect Customer Cares Team
Your location is currently scheduling installations. Contact your local MLEC office to complete a Participation Agreement. Please be aware that due to weather, COVID-19, and other variables, it will be several weeks before your installation can be set.
7:29AM February 24, 2021
Karen Rist
Hi, I was wondering if MLConnect is available on Ellis Mills Rd? If not do you know when it will become available? Thank you.
4:48PM February 22, 2021
Spencer Moore
Hello, Starlink says it should be available by mid to late 2021. Do you think the fiber installations in my area will be completed before then? I am trying to decide if I should sign up for Starlink instead. Thanks.
2:16PM February 23, 2021
MLConnect Customer Cares Team
Installations for your area should begin in the next few months. Main line construction is finished, and we are now working on the more tedious, slow process of splicing, testing, etc. We know you'll love MLConnect's service, speeds, no contract, and data cap options.
2:28PM February 18, 2021
James Drew
Hello, I hate to be a pain, but if you had Hughes Net you would understand. Can you give me an idea when installation will start on Jack Saunders Rd Waverly? Thanks.
3:04PM February 22, 2021
MLConnect Customer Cares Team
No worries! We are happy to hear from you and provide an update. Weather, demand, and the impact of COVID-19 on our staff and work processes has us behind. Main line construction is finished for your area, and we are now working on the more tedious, slow process of splicing, testing, etc. Our goal is to begin installations in your area in the next few months. We apologize for the regrettable and uncontrollable delays. Because you have registered with us online, a MLConnect representative will reach out to you when it is time to process your order. You can follow our progress for your area using the interactive map; once your address pops up, click outside the box for construction/installation updates.
4:16AM February 08, 2021
Pete Schofield
I live at 1709 Waverly Rd. I am looking to find out when service will be available for hook-up?
9:29AM February 08, 2021
MLConnect Customer Cares Team
Your location is now open for service; however, weather, the impact of COVID-19 on our staff and work processes, and demand have us several weeks behind schedule with installations. Because you have registered with us online, an MLConnect representative will contact you to complete a Participation Agreement at the appropriate time. You can also contact your local office for assistance.
11:17AM February 06, 2021
Kelly MOONEYHAN
How long is the wait between construction completing and installation of service typically take? Is there passthrough option on the router if I choose to use my own mesh system and can the wifi on the router provided be turned off?
10:38AM February 08, 2021
MLConnect Customer Cares Team
Because of weather, the impact of COVID-19 on our staff and processes, demand and other variables, we are behind schedule with construction and installations, but we are moving forward. Once an area is ready for installations, it could be 4-6 weeks before the appointment is scheduled. While not recommended with our service, you can do a pass-through option and use the mesh system. WiFi can also be turned off. You will just need to let us know during the hook up so that we can make the appropriate change on our end.
3:47PM February 05, 2021
MLConnect Customer Cares Team
Admin
Construction for Phase 3 (Lewis and Perry counties) has started and consists of 29 design areas (sections.) Due to weather, demand, and the impact of COVID-19 on our staff and work processes, we are behind schedule, but we are pressing forward and making progress. You can follow our progress for your area using the interactive map on our website; once your address pops up, click outside the "Search Results" box for construction/installation updates.
1:45PM February 05, 2021
Dana Sims
I live on howard switch rd any idea when installing will start
10:50AM February 02, 2021
debbie thomas
is there a cap on the amount of usage of the internet on the 300mbps service ? is this just introductory price? what are all the additional fees added to the bill? questions you should provide in your quotes on your website...do i have to sign a contract? also do you have plans in the future to put caps on the amount of internt used. im very happy with tec as they are honest...thanks
11:18AM February 05, 2021
MLConnect Customer Cares Team
With MLConnect, there are no data caps or contracts to sign. Our bandwidth speeds for residential are 300Mbps ($49.95) and 1Gbps ($79.95) with no limit on data usage. (Comparatively, some providers have a bandwidth speed of 25Mbps with a 50G data cap.) MLConnect subscribers sign a Participation Agreement only over the phone or in the office, and you can cancel at any time. As a not-for-profit, prices are not considered introductory offers with an expiration date. We do not have plans to increase prices or require term contracts at this time. Our project is to provide a service to MLEC members and help our communities.
2:24PM January 29, 2021
michael barley
MLConnect is currently working on main line construction for Lewis and Perry counties (Phase 3) When you put in address says Phase 3 is 0%? How far behind is the phase as it was said to be starting in Dec. It is a bit painful to be 3 min from office and right off 43S. Town has cable. Even outside town has cable. Those of just outside town have nothing or stuck with JTM. Please keep us updated and keep focus on those without or very poor internet. Can't wait to actually be able to work from home for a change. Would also be helpful to show more than percent to complete on a phase and more around when will it get to an address. Based on speed seems like June to reach 3 miles from town. Not a help.
7:24AM February 01, 2021
MLConnect Customer Cares Team
Phase 3 main line construction began on schedule in some portions of Perry County where grants had been targeted and right of way was already prepared. Crews are also working in Lewis County. As main line construction finishes for an area (29 sections for Phase 3), the more tedious and lengthy pieces of splicing, testing, etc. begin. Please be advised that due to weather, demand, and the impact of COVID-19 on our staff and work processes, we are behind schedule with construction and installations. We apologize for the regrettable and uncontrollable delays. You can follow our progress for your area using the interactive map on www.mlconnect.com. Once your address pops up in the "Search Results" box, click outside the box for construction/installation updates for your specific address. Thank you for your interest and questions.
11:58AM January 14, 2021
Chase Gray
I live on the lawrenceburg side of Napier road. They are running some type of wire down our road now is this the wire for high speed internet?
9:07AM January 18, 2021
MLConnect Customer Cares Team
MLConnect is currently working on main line construction for Lewis and Perry counties (Phase 3). For your specific area, enter your address on our interactive map on www.mlconnect.com then click near the pop up box for your home. It will give you the most recent updates for progress.
3:12PM January 06, 2021
Selena Hinson
When can service on Centerville Hwy., Hohenwald, be expected?
9:08AM January 18, 2021
MLConnect Customer Cares Team
For your specific area, enter your address on our interactive map on www.mlconnect.com then click near the pop up box for your home. It will give you the most recent updates for progress.
1:55PM January 05, 2021
Jimmy Patterson
We live on W Big Richland Rd. and we heard that we are suppose to have service by 1st qtr. Is there a way to get an update on when we will get service?
9:08AM January 18, 2021
MLConnect Customer Cares Team
For your specific area, enter your address on our interactive map on www.mlconnect.com then click near the pop up box for your home. It will give you the most recent updates for progress. You can also contact your local MLEC office for additional details.
11:31AM January 05, 2021
Scott Westerman
Is there an updated timeline for Poplar Grove Road?
9:11AM January 18, 2021
MLConnect Customer Cares Team
Great question! It is actually the most frequently asked question we receive. To help our members, we created an interactive map on mlec.com and mlconnect.com to give information about activities and updates. Just enter your address on our interactive map, then click near the pop up box for your home/business. It will give you the most recent updates for progress. You can also contact your local MLEC office for additional details.
8:57AM December 29, 2020
Katherine Martino
The linemen ran the fiber lines out on my road,(Walker rd. Off Drake Lane, Summertown but stopped just before my house. I have underground electric from my own pole. They stopped at the pole before mine. Never came back. That was two weeks ago. Any idea what’s going on? Thanks
9:16AM January 18, 2021
MLConnect Customer Cares Team
Main line construction is underway in Lewis County, but secondary construction and testing are required before we "go live" in those areas with installations. It is a lengthy process to build a fast, affordable and reliable network. The interactive map on our website can give the most recent updates for your specific location. Take care!
9:24AM December 28, 2020
RHONDA BRAMLETT
CAN YOU GIVE ME AN UPDATE ON THE STATUS OF CONNECTING HOUSES ON LUCAS RIDGE/LANDFILL ROAD INN WAVERLY? THE WIRE IS HERE, BUT THEY HAVEN'T DONE ANYTHING SINCE THEN.
9:20AM January 18, 2021
MLConnect Customer Cares Team
Building a fast, reliable fiberto-the-home (FTTH) network is like building a house. The roof and walls go up quickly; however, wiring, drywall, plumbing and trim take much longer to finish. In terms of the FTTH network, wires along the road or coiled on a pole (main line construction) are just the frame. The multi-port service terminal, splicing (preparing the main fiber to serve several locations) and testing (secondary construction) take much longer and are less visible. The interactive map on www.mlconnect.com can give you the latest updates for your specific address - including potential "go live" estimates for when installations might begin.
3:49PM December 15, 2020
Scott Meier
What does ‘Abbreviated DA Number 16 mean?
9:36AM January 18, 2021
MLConnect Customer Cares Team
Great question! "DA" means design area, or section. When the engineers design each phase of our project, they section it into design areas to produce the best reliability, efficiency for building, etc. As main and secondary construction is finished for each individual section, it is ready for in-home/business installations. If your area shows DA 16, it means that your location is in section 16 of your phase. For the most part, design areas are completed in numerical order. Phase 2 (Houston and Humphreys counties) has 61 areas/sections, while Phase 3 (Lewis and Perry) has 29 due to size of the counties to be covered.
7:47PM December 10, 2020
Melissa Curtis
I heard people on Bakerville Road have it. But we’ve yet to get it near sycamore landing. Any ideal what’s going on here?
10:00AM December 15, 2020
MLConnect Customer Cares Team
Working on time sensitive grant areas and demand have us a little behind schedule. We estimate in-home/business installations will start in your area within the first quarter of 2021. We apologize for the delay and appreciate your patience. You can follow updates by entering your address on our interactive map available at either www.mlconnect.com or www.mlec.com.
8:12PM November 28, 2020
Jason Sloan
it says y'all are hooking up houses in my area. how do I get mine hooked up?
9:54AM December 15, 2020
MLConnect Customer Cares Team
Thank you for your interest! Your area recently went live, and we are working through requests for scheduling. Due to high demand, this is taking some time. Because you registered with us online, an MLC representative will reach out to you when available. Or, you can visit your local Erin office to complete a Participation Agreement to begin the process for service.
1:05PM November 09, 2020
RHONDA BRAMLETT
I'VE NOTICED THEY ARE RUNNING WIRE DOWN THE STREET FROM ME (676 LUCAS RIDGE LANE, WAVERLY 37185). DO YOU KNOW HOW MUCH LONGER IT WILL BE BEFORE THEY START CONNECTIONS?
3:09PM November 19, 2020
MLConnect Customer Cares Team
Great question! The entire section will need to be completed with construction, splicing and testing before installations can begin. For this section, we anticipate in-home/business installations could begin as early as early 2021. Demand, weather, COVID-19 and other variables can impact the timeline, so dates are only estimates at this time. We look forward to serving you.
9:22AM October 12, 2020
Randall Hendricks
Will every house in Phase 3 receive internet if they have already signed up for it? I live on Rush Branch rd and I cannot tolerate yet another company saying we will send someone out and then nobody actually does.
10:53AM November 04, 2020
George Hurgeton
Can you see what number your address is out of the 29? Is this listed as the ‘Abbreviated DA Number’ when I review the interactive map??
5:34PM October 12, 2020
MLConnect Customer Cares Team
MLConnect will be an option for all homes and businesses in the MLEC service area. Members who have registered online will be contacted when we go live in their neighborhood. There are 29 design areas (sections) in Phase 3 for Lewis and Perry counties. For the most part, they will be completed in order. You can find your specific design area by using the interactive map.
12:36PM October 05, 2020
Jamie Davidson
When will MLEC be available near the marsh creek area in Linden Tn?
5:22PM October 12, 2020
MLConnect Customer Cares Team
The interactive map on www.mlconnect.com can provide the latest timeline. Just enter your address in the upper right corner to receive information. You can also contact your local MLEC office for updates for your specific address. The Perry County grant areas are where construction began.
1:45PM October 02, 2020
Jamie Davidson
When will spring circle area be estimated completed I know we are in phase 3 in linden
5:21PM October 12, 2020
MLConnect Customer Cares Team
The interactive map on www.mlconnect.com can provide the latest timeline. Just enter your address in the upper right corner to receive information. You can also contact your local MLEC office for updates for your specific address.
9:29AM October 01, 2020
Melissa Becker
I asked in June when crews would return and was told September. It is now October and unfortunately crews havent returned :-( Is there a new time frame for my address?
4:00PM October 12, 2020
MLConnect Customer Cares Team
With COVID-19 related time sensitive grants, weather, demand and other unforeseen variables, some areas are experiencing a delay. You can enter your address on our interactive map (Service Areas Tab) to keep up with our progress and estimated dates for your specific location. Thank you for your patience. We look forward to serving you!
4:00PM October 12, 2020
MLConnect Customer Cares Team
With COVID-19 related time sensitive grants, weather, demand and other unforeseen variables, some areas are experiencing a delay. You can enter your address on our interactive map (Service Areas Tab) to keep up with our progress and estimated dates for your specific location. Thank you for your patience. We look forward to serving you!
10:25PM September 22, 2020
James Pollock
What is the timeline for Memorial Rd in Hohenwald?
9:15AM October 01, 2020
MLConnect Customer Cares Team
Lewis County is part of Phase 3. We'll be able to provide estimated timelines for the 29 sections of Phase 3 closer to December. Thank you for your interest! We look forward to serving you. #worththewait
9:15AM September 17, 2020
Bryce Dixon
Looking forward to connection here on Greenbriar Road. Are there pros and cons, like cost, performance and support, of using the supplied modem vs. one I purchase for myself? Thanks.
11:18AM September 21, 2020
MLConnect Customer Cares Team
In service to our members, MLConnect has researched different modems and supplies free of charge the one we feel provides optimum speed and service with our network. There is no purchase price or rental fee for the modem with our service - only the monthly subscriber fee associated with the plan you choose.
12:38PM September 15, 2020
Katie Kimbro
Are there any updates on ER-01-3542? We have seen MLEC contractors all over our road, but have called the local office to get a more specific date and constantly getting a busy signal when calling.
11:15AM September 21, 2020
MLConnect Customer Cares Team
We apologize for the busy signal, as offices are fielding lots of exciting inquiries for service. Our goal was to have this section ready for installations to begin in September; however, it may be delayed slightly as we work to ensure a quality connection and speed. Because you have registered with us online, an MLConnect representative will reach out to you when it is time to process your order. Stay tuned! #WorthTheWait
8:25AM September 09, 2020
Linda Watts
when will we be connected in TR-01-3342
1:41PM September 11, 2020
MLConnect Customer Cares Team
MLConnect's plan is to finish construction in Houston County by the end of this year. Installations begin in an area as construction for sections is finished. Variables like weather and COVID-19 can impact our timeline so we provide this as an estimate only. Thank you for your interest and support!
4:07PM September 03, 2020
jeremie Franklin
when will you be ready in ME-02-2743
4:29PM September 04, 2020
MLConnect Customer Cares Team
Our goal is to be ready for installations to begin by the end of this year. As shared with others, weather, COVID-19 and other factors can impact our timeline so we provide this as an estimate only. Stay tuned!
7:34PM August 28, 2020
Justin Summers
When will Lyles tn start getting internet I live on primm springs road
4:30PM September 04, 2020
MLConnect Customer Cares Team
Hickman County areas are part of Phase 4. We anticipate construction will begin in October 2021 and complete by the the end of 2022. Thank you for your interest. #worththewait
1:28PM August 28, 2020
Robert Connors
Hello ... Wondering when service to 08-364 Summertown Hwy 157 Oakridge Rd is expected. There is a local company that just received a grant to run fiber in our area but possibly not to my address . Their price is 1.5 times what yours is . They plan to start service in 2021. Thank you
4:37PM September 04, 2020
MLConnect Customer Cares Team
Lewis County will be part of Phase 3. Construction is scheduled to begin for Phase 3 in December with installations starting in April. We'll be able to provide estimated timelines for the 29 sections of Phase 3 closer to December. Thank you for your interest! We look forward to serving you. #worththewait
10:23AM August 26, 2020
Terrell Lindsey
When will service be available for the 08-344 area or Switzerland Road in Lewis County?
5:50PM August 26, 2020
MLConnect Customer Cares Team
Lewis County is in Phase 3 of our project, and construction is scheduled to begin in Perry County this December. Weather, COVID-19, and other variables could change our timeline, but that is our plan at this time. As the construction date approaches, we'll be able to share more about estimated in-service dates for specific areas. Stay tuned. #WorthTheWait
1:19PM August 12, 2020
Bernadette Nance
526 Kaley Ln. , Erin Tn Over a month ago, we were told that they would be putting up new poles. They have been spray painted "OK". And there has been no movement or work that I can tell has been done in almost 2 months. We have been very patient, as we signed up for service over 1 year ago. Can anyone contact me or let me know what is going on? Thank you.
5:35AM August 11, 2020
Terry Barnes
A few quick questions if I may. Firstly , what is the hoped for time frame on service in the ER-01-3542 region ? Second what Make and Model of Router are you using or intending for us to use please ? Finally , will we have the option now, or in the future to supply a Router of our choosing ? This is not critically important in the grand scheme of things , but is something that would interest me if it is , or becomes , a option. Thank You , Respectfully , Terry Barnes
12:58PM August 19, 2020
MLConnect Customer Cares Team
Great questions! MLConnect estimates that installations will begin in your area during the September-October timeframe. Weather, COVID-19 or other variables may impact our timeline, but this is our goal. With your router questions, there is the opportunity for you to supply your own equipment. This option and the MLConnect equipment can be discussed one-on-one when discussing service to your location during the sign-up period. If you have registered interest with us online, an MLConnect representative will reach out to you at that time to provide the most current, accurate details. Take care!
11:09PM August 06, 2020
James Scarlott
any time frame for 10-334 Nunnelly/Pinewood ? Thanks
1:43PM August 07, 2020
MLConnect Customer Cares Team
MLConnect is only in and around the city of Centerville in Hickman County at this time. Look for a timeline announcement in the next few weeks. Thank you for your interest.
4:00PM August 06, 2020
Michelle Neal
Any idea when installations will begin Hurricane Creek Rd in Stewart, TN
1:44PM August 07, 2020
MLConnect Customer Cares Team
This is in Phase 2, and construction is on schedule to complete in January 2021. For a more specific timeline for your individual address, check with your local MLEC office. #connectwithus
11:30AM August 06, 2020
Scott Meier
Please give a update when 08-354 Linden Hwy will be started?
1:51PM August 07, 2020
MLConnect Customer Cares Team
We're putting the finishing touches on our Phase 3 announcement now. Watch our social media platforms and website for something in the next few weeks. If you haven't already, please be sure and register your interest with us online.
12:40AM August 05, 2020
Cheryl Adler
any update on when 10-324 Totty's Bend will be getting your intent
1:52PM August 07, 2020
MLConnect Customer Cares Team
MLConnect is only in and around the city of Centerville in Hickman County at this time. Look for a timeline announcement in the next few weeks. Register your interest with us online if you haven't already, and we'll contact you when sign-ups begin in your area. Thank you for your support!
12:59PM August 04, 2020
Tim Stusse
Any information on the project surrounding the Briarwood Apts area? Recently heard from my apartment manager that a green light was given.
1:53PM August 07, 2020
MLConnect Customer Cares Team
Contact your local MLEC office for the latest update. Thank you for your support and interest.
11:14AM August 01, 2020
Todd Murphy
Any update for service availability for Mason's Boat Dock area at Clydeton Road? Thanks
1:55PM August 07, 2020
MLConnect Customer Cares Team
Contact your local MLEC office for the latest update for your specific address. Thank you for your support and interest.
10:52AM July 24, 2020
Penelope Baker
Any update on the timeframe for 07-344 Cedar Creek out on Swindle Creek at Cedar Creek? Anxiously awaiting the opportunity to join you for phone and broadband as well as electric! :) Thanks!
1:54PM August 07, 2020
MLConnect Customer Cares Team
Thank you for the support. We're putting the finishing touches on our Phase 3 announcement now. Watch our social media platforms and website for something in the next few weeks. If you haven't already, please be sure and register your interest with us online.
5:28PM July 23, 2020
Karen Rist
I have 2 questions; First, I am located in Houston County ER-01-3541 , any new idea on when you will be in my area? Second, For those of us who do not answer the phone to numbers we do not recognize is it possible to give us a phone number that you would be calling from when you need to contact us? Thank you in advance for your response and for being out there working during this troubling time. Please Stay Safe and Stay Healthy.
2:00PM August 07, 2020
MLConnect Customer Cares Team
Hi there! Our goal is to begin installations for this area in September. Weather, COVID and other factors could move the timeline, but we're going strong. On the phone number, we have multiple representatives calling, so it would not be possible to supply one number. If you prefer to be contacted via email, let us know. Or, make sure that your voicemail is enabled, and we will glady leave a lmessage. #Connectwithus
11:02AM July 22, 2020
Brent Jones
Any idea when you'll make it to Ayres Dr. in Linden? Thanks,
1:54PM August 07, 2020
MLConnect Customer Cares Team
We're putting the finishing touches on our Phase 3 announcement now. Watch our social media platforms and website for something in the next few weeks. If you haven't already, please be sure and register your interest with us online.
10:40AM July 21, 2020
Michelle Daily
Any time frame on Poplar Grove Road near Dickson county line?
1:56PM August 07, 2020
MLConnect Customer Cares Team
Contact your local MLEC office for the latest update for your specific address. Thank you for your support and interest.
10:03AM July 21, 2020
jessica ethridge
Any updates on when installations will start for Lawson road in Hohenwald?
1:55PM August 07, 2020
MLConnect Customer Cares Team
We're putting the finishing touches on our Phase 3 announcement now. Watch our social media platforms and website for something in the next few weeks. If you haven't already, please be sure and register your interest with us online.
9:52PM July 13, 2020
Christopher Mercer
Any update on a potential time frame for the 08-344 Buffalo Rd/Waynesboro Hwy area?
12:04PM July 14, 2020
MLConnect Customer Cares Team
Hi there! We are currently looking at our remaining areas and are in the design stage for our next steps. Look for an update to be available soon!
12:48PM July 13, 2020
Jimmy Patterson
Is there any update on when to expect the internet to be on Big Richland Rd?
12:07PM July 14, 2020
MLConnect Customer Cares Team
Thank you for your interest! Our goal is to begin installations in this area during the October-December timeframe.
9:43PM July 10, 2020
Stanley Carter
Approximately when will you have service pn Presley Hill lane in Erin?
12:09PM July 14, 2020
MLConnect Customer Cares Team
Hi there! We estimate in-home/business installations will begin in this area during the September-October timeframe. We look forward to serving you!
5:55PM July 06, 2020
Pete Schofield
When will service be available Waverly Rd, Tennessee Ridge?
12:11PM July 14, 2020
MLConnect Customer Cares Team
Our hope is to be ready for installations in September; however, weather, COVID-19 and other variables may change our timeline. For now, we're pressing on!
2:18PM July 06, 2020
Steve Brady
Hello, we have around 100 personal accounts and 10-15 business accounts on The Farm Community that could represent quite a bit of revenue for MLConnect. There is a larger community in the area that would also benefit from having access to broad band. I was told that they should be making a timeline announcement about Phase 3 soon, can you let us know when this might happen? I am a Sr. Systems Engineer and have a house on the community, but can't live there because the internet service is so poor. I have been renting apartments in other towns for about 10 years and it would be great to be able to move back home. There are a number of other people in this same predicament and also others wanting to start online businesses, but are inhibited by poor internet service. Any information would be greatly appreciated.
12:14PM July 14, 2020
MLConnect Customer Cares Team
Thank you for the information and your interest. We hope to make the announcement in the next few weeks, after we finish design and planning. Stay tuned!
6:50PM July 05, 2020
Dayton Ronewicz
Any idea if you guys service the Lobelville Village Apartments? Any answer will be appreciated
12:13PM July 14, 2020
MLConnect Customer Cares Team
Hi there! Apartment complex installations are all unique and have different requirements for design. Before starting, we need a percentage of registrations. Thank you for working with us to spread the word.
1:14PM July 04, 2020
Michelle Puckett
What do the colors on the service area map represent? M. Puckett
12:17PM July 14, 2020
MLConnect Customer Cares Team
Thank you for checking with us. The map section is constantly being updated due to construction. We are working to create a simple summary of the information and hope to serve everyone better in the future. In the meantime, we welcome any individual inquiries to your local office or to customercare@mlconnect.com to keep the lines of communication open. Take care!
8:46PM June 30, 2020
James Scarlott
would it be possible to order the business Lite at a residential Location not a business ?
10:12AM July 01, 2020
MLConnect Customer Cares Team
MLConnect has many options, and we will work with you to deliver the service you need. When we are ready to serve your area, you can share your needs with the MLConnect representative who will assist you.
12:01PM June 29, 2020
Kathy Arnold
Any idea of when you'll have the service on W. Little Richland Rd.? We have a very sketchy service at the moment and are excited to think we'll get something we can depend on!
10:15AM July 01, 2020
MLConnect Customer Cares Team
Our goal for service to this area is in the October-December timeframe. Thank you for registering with us online. When installations begin in your area, and MLConnect representative will reach out to you.
7:49PM June 24, 2020
Kyle Hudgins
I was wondering when MLConnect would be available down Grinders Creek Rd and up to Pleasant Drive off of Grinders Creek Rd?
10:18AM July 01, 2020
MLConnect Customer Cares Team
Phases 3 and 4 are currently in the design stage. We will make a timeline update when information is available. Thank you for your patience.
11:23AM June 24, 2020
Wayland Brooks
The ML contractors recently stretched the wire in the white oak/Magnolia bridge area of Houston County, however, they apparently missed my house at 500 Wilson Cemetery Lane, while all the other houses in the area have the wire and the coiled drops. Is this planned, or have I been forgotten?
10:22AM July 01, 2020
MLConnect Customer Cares Team
Thank you for your interest. Our target for serving your address is in the October-December timeframe. Like electric service, construction to serve an area is often unseen in the immediate location. Different areas are fed from different lines. We appreciate your patience.
7:59AM June 24, 2020
Kim Lewis
What is the time frame for Clydeton Road and service areas off it? We've seen a lot of progress in other areas but nothing going on here. Was originally told it would be March-April of this year.
10:25AM July 01, 2020
MLConnect Customer Cares Team
The fiber lines to serve different areas are fed from different locations. You can contact your local MLEC office with your address, and they can supply the latest update for you. Thank you for your patience and support!
1:00PM June 19, 2020
Jared Black
Could you explain what each color means in the map? I’m sure that would be a huge help to a lot of people.
10:17AM June 23, 2020
MLConnect Customer Cares Team
Thank you for sharing your comment. The map section is constantly being updated due to construction. We are working to create a simple summary of the information and hope to serve everyone better in the future. In the meantime, we welcome any individual inquiries to keep the lines of communication open. Take care!
1:36PM June 15, 2020
Shawna Hicks
I live on 231 in McEwen, I pick up MLConnect from my neighbors, can you tell me when it will be available to me?
5:16PM June 15, 2020
MLConnect Customer Cares Team
Installations will begin in your area very soon. Since you've registered with us online, an MLConnect representative will reach out to you. Or, you can visit your local MLEC office to sign a Participation Agreement.
5:01PM June 14, 2020
Bryce Dixon
Since I see no comments about Greenbriar Road, and since we are at the northwest corner of the county only one house away from Houston County, I wonder when broadband will make it to our remote location? Thanks.
5:17PM June 15, 2020
MLConnect Customer Cares Team
The estimated time for installations to begin in your area is the October-December timeframe. We look forward to serving you.
6:20AM June 11, 2020
Melissa Becker
Over a month ago crews were out (even took a wrong turn and drove into our woods) and installed at our neighbors but haven't been back for us! Any idea when they will be back? There isnt a map key but from what I can tell we are on the map.
11:05AM June 11, 2020
MLConnect Customer Cares Team
Thank you for checking with us and this information. Like electric service, different areas are "fed" from different locations following a specific path for reliability, cost, etc. Construction is ongoing and installations for your specific area are estimated to begin in September. Weather and other variables could impact this, but we are on target at this time.
9:21AM June 09, 2020
Sabrina Nelson
I have seen some of the comments on here about Bold Springs being October/December 2020 to start. I live on Hurricane Creek Road McEwen Side. Seen one of your maintenance guys yesterday working on a house on our road on Waverly side, help him direct traffic because he was on a hill, but he thought you all were doing connect all the houses that were registered to be connected on our road. We explained we were on McEwen side he was confused. Was wanting to see when we might see internet?
4:38PM June 10, 2020
MLConnect Customer Cares Team
Thank you for assisting the contractors. It is great to live in our rural hometowns. Also, thank you for checking with us about service. Building the broadband network is an intricate project, and like electric service, different areas are "fed" from different locations following a specific path for reliability, cost, etc. Installations for your specific area are estimated to begin in the October/December 2020 timeframe. Weather and other variables could impact this, but we are on target at this time. Again, thank you for the assistance, the questions and this opportunity to share information.
1:44AM June 09, 2020
James Scarlott
having a service area map is great, but one of the reasons you have so many questions posted here is there is no key to go with the map so we could look and see for ourselves.
4:40PM June 10, 2020
MLConnect Customer Cares Team
Thank you for sharing your comment. The map section of this website is constantly being updated due to construction. We are working to create a simple summary of the information and hope to serve everyone better in the future. In the meantime, we welcome any individual inquiries to keep the lines of communication open. Take care!
12:08PM June 06, 2020
Randy Bowen
Hopefully this service comes soon to the Farm Community where there are at least 100 or more customers waiting patiently!
4:42PM June 10, 2020
MLConnect Customer Cares Team
We appreciate everyone's excitement and support and are looking forward to serving all our members in time. For Lewis County, we are currently doing installations for some areas of Hohenwald. While your location is not eligible at this time, MLEC/MLConnect is committed to making broadband an option for ALL MLEC members. Our goal is to complete construction by the end of 2022, but considering the amount of interest, it will take longer to reach all the in-home and in-business actual installations. Because you have registered with us online, we will reach out to you when installations begin in your area. Look for a timeframe update for Lewis County soon. We appreciate your patience and support as we work to serve everyone.
11:29AM June 02, 2020
Wendy Brink
Yes curious when the McEwen end of white oak ridge will be able to get it in the house ? I was all excited when we saw them running wires on the poles😊
4:44PM June 10, 2020
MLConnect Customer Cares Team
Great news! Your area is going live very soon (possibly in the next few weeks)! Because you've registered with us online, an MLConnect representative will be in touch to discuss the sign-up process, or you can visit your local MLEC office. Thank you for your interest in MLConnect. We know you'll love it!
9:50AM June 02, 2020
Judith Zoglio
Hey any idea on 2270 Hwy 50 E. I think we are in little lot. Anyway I have husband at home with leukemia, that now has Neutropenia from his chemo pill and this pandemic has ground our lives to a halt. I need to seek work at home opportunities and am waiting for this internet service in order to do this. Any ideas on eta for our area?
4:51PM June 10, 2020
MLConnect Customer Cares Team
Thank you for sharing with us. Our goal is to complete construction by the end of 2022, and we will be making a timeline update soon. On a more personal note, we are sorry for what your family is currently going through.
9:50AM June 02, 2020
James Puglisi
Still waiting for service!!!!!
4:46PM June 10, 2020
MLConnect Customer Cares Team
Thank you for being patient as we work to make affordable, reliable, super-fast broadband an option for all of MLEC's five-county service area. We hope to make a timeline update soon!
7:56AM May 29, 2020
Benji Cole
10-314 Brown Hollow is gray on the map. does that mean it is projected to have service and the green sections already have service? If that is correct is there a projected date for 10-314 Brown Hollow?
11:49AM May 29, 2020
MLConnect Customer Cares Team
Thank you for checking with us. Brown Hollow Road in Hickman County will be in a later phase, and we plan to make a timeline update announcement soon.
9:28PM May 28, 2020
audrey tuberville
When will be down 731 Waverly' rd, in the ridge
11:54AM May 29, 2020
MLConnect Customer Cares Team
Construction is underway and we hope to begin installations in the area around September.
2:47PM May 28, 2020
Gretchen Bates
Do you know when you'll bring service to Walker Rd., in Summertown? Also, I spoke to a MLEC representative that suggested I write a letter telling why we so desperately need internet in my area. Can you tell me where to send a letter? Thank you!
11:56AM May 29, 2020
MLConnect Customer Cares Team
Thank you for your interest and support. We will making a timeline announcement about the remaining areas of Hickman, Lewis and Perry counties soon. We always appreciate hearing from those we serve, so you can send letters to your local MLEC office.
2:18PM May 28, 2020
Tammy Anglin
When will service be available on Henderson Road in Hohenwald TN
12:00PM May 29, 2020
MLConnect Customer Cares Team
We're excited to be making progress on Phase II and will be sharing an update about Lewis County soon.
4:38PM May 26, 2020
Joey Hornick
Why do my comments not post? See contractors on Old Nahville Hwy in McEwen, when can we expect service in Old Nashville Hwy/Schrock Road/White Oak/Tom Brown Road area?
12:12PM May 29, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us! We're sorry for any confusion about the comments. They go through a process before going live. The goal is to begin installations in your area within the next month! Since you've registered with us online, an MLConnect representative will be in touch.
9:35AM May 26, 2020
Joey Hornick
Seeing main line hookups by contractors so when can we expect installation in Old Nashville Hwy/White Oak/Tom Brown Road area?
12:13PM May 29, 2020
MLConnect Customer Cares Team
We'll be in your area soon! If you have not already, you can contact your local MLEC to begin the sign-up paperwork.
6:36PM May 25, 2020
cory gibbons
Is there any timeframe for waynesboro hwy/ reeves rd will see fiber?
12:14PM May 29, 2020
MLConnect Customer Cares Team
Thank you for supporting MLConnect! We look forward to making broadband and phone an option to all MLEC members. Look for a timeline announcement for your county soon!
8:22AM May 24, 2020
Joey Hornick
Any update on service in service area ME-02-2746, Old Nashville Hwy/White Oak/Tom Brown Road area?
12:15PM May 29, 2020
MLConnect Customer Cares Team
It won't be long!
12:25PM May 22, 2020
Jesse James
What schedule is Baptist Branch Road on for MLConnect service ?
12:17PM May 29, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us. Construction is ongoing, and we hope to begin installations in your area later this year.
10:23AM May 21, 2020
Pat Hodges
When will service be available on Ridge Road in McEwen?
12:19PM May 29, 2020
MLConnect Customer Cares Team
We are on target to begin installations in the October-December timeframe. Weather and other varibles could create delays, but we encourage you to check for updates.
5:23PM May 20, 2020
Kelly Simms-Price
Just curious about Old Stage Rd in McEwen?
12:20PM May 29, 2020
MLConnect Customer Cares Team
We estimate installations could begin in this area in the next few months!
11:31AM May 19, 2020
Tina Coffelt
When will service be available on old 49 hwy in Érin tn
8:48AM May 20, 2020
MLConnect Customer Cares Team
Hi there! This areas is under construction, and we estimate installations could begin in the July-September 2020 timeframe. Thank you for registering your interest with us online. When we start services in your area, an MLConnect representative will reach out to helpl you sign up.
4:40PM May 14, 2020
MLConnect Customer Cares Team
Admin
We received an inquiry about 2375 Bold Springs Road in McEwen. The original comments was lost; however, we wanted to share an update. This area is on target for installations to begin in the October-December 2020 timeframe.
9:39AM May 14, 2020
Lisa Winkler
Is there any time frame for the Coble area, and every time I try to put my address in it gives me an error.
4:44PM May 14, 2020
MLConnect Customer Cares Team
Please contact your local MLEC office for assistance with registering.
8:12AM May 14, 2020
Jo Atkinson
Hi, when do you plan on installing MLConect at 224 Brushy Road? We are ready to sign up!!!! Thanks, Jo
4:45PM May 14, 2020
MLConnect Customer Cares Team
Hi there! We hope to make a timeline announcement for Hickman, Lewis and Perry counties soon.
3:51PM May 13, 2020
sherrill sanchez
I live on Whitten Hollow Rd. Thought I'd be installed with Lobelville and "surrounding area". But that didn't seem to happen. Where are we now on the schedule? Thanks
4:52PM May 14, 2020
MLConnect Customer Cares Team
Thank you for asking and your interest in MLConnect! We will be making an update announcement soon for the remaining areas. Stay tuned!
3:51AM May 12, 2020
Simon Devers
Just wondering on any updates for service to Bradley Rd n McEwen? Thanks
4:55PM May 14, 2020
MLConnect Customer Cares Team
Our plan is to begin installations in this area in the June-July timeframe. Since you have registered with us online, an MLConnect representative will reach out to you.
10:02AM May 11, 2020
Donald Nallinger
What's the estimated time for installation and set up in McEwen for 40 Magnolia Ave, was told 2 month wait for an area that's ready for installation. Seems long for a line to be ran to the house when all the neighbors already have it. Thanks you.
4:59PM May 14, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us. For personal assistance, please contact your local MLEC office 931.296.2581 for an update.
9:14AM May 08, 2020
Chris Ragsdale
What is the estimated time frame for Ben Fly Road in Lyles. Brown Hollow area
11:11PM May 24, 2020
Victoria Gordon
We are in the same area. So ready!
4:46PM May 14, 2020
MLConnect Customer Cares Team
Thank you for your interest! Our plan is to update everyone with a potential timeline for the remaining areas of Hickman County soon.
7:36AM May 07, 2020
Vernon Hamman
Hi, you all have been very busy in my area Half pone Rd putting up fiber is there an estimated time for installations to begin?
5:04PM May 14, 2020
MLConnect Customer Cares Team
Construction has several steps, and we're making progress. We estimate installations could begin in your area in the July-September timeframe. We look forward to serving you!
12:20PM May 06, 2020
Brandon Moxley
Any updates on service area WA 11-3644 ? Especially 13S near Buffalo?
5:07PM May 14, 2020
MLConnect Customer Cares Team
Please contact us at 931.296.2581 for an update for your specific location. We look forward to serving you!
2:19PM May 05, 2020
robby finerty
Any idea if or when service will be available for The Farm community?
4:47PM May 14, 2020
MLConnect Customer Cares Team
Thank you for your interest in broadband for Lewis County! We are in the design stage of Phases III and IV and will be sharing a progress report soon.
12:55PM May 05, 2020
emmanuel williams
i live on marsh creek rd. in Linden, behind to co-op. what is the estimated time frame for installation on marsh creek rd. ?
5:26PM May 14, 2020
MLConnect Customer Cares Team
We are designing Phases III and IV and will be making an update soon. Thank you for your interest in connecting with MLConnect!
11:43AM May 05, 2020
ZACHERY ROBERSON
When is the estimated completion time of phase 2 on sr49 Erin TN?
5:27PM May 14, 2020
MLConnect Customer Cares Team
We look forward to serving your area and estimate installations will begin in the July-September timeframe.
9:50AM May 05, 2020
Matthew brown
can you provide an update for North Hurricane Creek Road. , i know they have run the lines, just wondering when they will go live
5:29PM May 14, 2020
MLConnect Customer Cares Team
Contact your local MLEC office for the latest news on installations coming to your area - SOON!
8:10AM May 04, 2020
Cody McGee
I see that Hwy 13 N/Buffalo is considered Phase 2 per the service area map. What is the estimated timeline for bringing services to Highway 13 North on the Humphreys/Perry county line?
5:30PM May 14, 2020
MLConnect Customer Cares Team
Your location is part of our Perry County design. We will be making announcement about new areas soon.
3:36PM May 03, 2020
Cody McGee
What is the estimated timeline for bringing service to Highway 13 North/South on the Humphreys/Perry county line?
5:31PM May 14, 2020
MLConnect Customer Cares Team
Thank you for your interest in MLConnect! We'll be making an update announcement soon.
9:26AM May 02, 2020
Sam Severn
Hello! When do you expect to have high speed internet in the Nunnelly area (Boyce Road near the Piney River)?
4:46PM May 14, 2020
MLConnect Customer Cares Team
Our goal is to complete construction for all areas by the end of 2022. We will be making a update announcement soon!
9:51AM May 01, 2020
Brandon Moxley
Any update on area WA 11-3644?
5:09PM May 14, 2020
MLConnect Customer Cares Team
We're almost ready! Contact your local MLEC office for an update about your specific location.
9:43AM May 01, 2020
Brandon Moxley
Do you have a status update for Whispering Creeks Lane, Hurricane Mills? 2.5 miles north of the interstate on Hwy 13 S?
5:32PM May 14, 2020
MLConnect Customer Cares Team
Thank you for your interest in MLConnect! Check your local MLEC office for the latest on your location.
1:22PM April 29, 2020
Kim Lewis
What is the estimated timeline for installation on W. Big Richland Road?
10:33AM April 30, 2020
MLConnect Customer Cares Team
Hi there! Our goal to begin installaton for this area in Q4 of this year.
4:07PM April 25, 2020
Beverly Mehrlich
Seems that pole has been added to our property at the corner of Poplar Grove and Baptist Branch. Any idea when we'll have service.? Thank you. Can't wait until we're live!
10:11AM April 30, 2020
MLConnect Customer Cares Team
Thank you for checking in with MLConnect. We anticipate that installations will begin in this area by the end of this year.
9:17AM April 24, 2020
John Dampf
can i get approx service start dates for the following addresses 2200 E Little Richland Road, Waverly 531 Bullington Road, McEwen
10:13AM April 30, 2020
MLConnect Customer Cares Team
Hi there! The Bullington Road area could start with installations as early as June. For East Little Richland, we expect to start installations by the end of the year.
7:43PM April 23, 2020
Melinda Billings
Could you also give me an update on when installations may begin in our area. I see fiber being run on all sides of us but missing our address by a 1/4 mile in all directions. BTW you have been very good at answering everyones questions. Thank you.
10:15AM April 30, 2020
MLConnect Customer Cares Team
Thank you! We appreciate all the inquiries and support for MLConnect. Open communication is key to service. Based on your MLConnect online registration, we anticipate beginning installations in the October-December timeframe.
3:19PM April 23, 2020
Melissa Curtis
What does Q2 or Q3 mean?
10:16AM April 30, 2020
MLConnect Customer Cares Team
Great question! We are referring to the quarter of the year. For example, Q2 is the April-June timeframe, and Q3 would be July-September. Take care!
2:03PM April 23, 2020
Norma Pena
I live in New Johnsonville and am wanting to set up an installation asap. When will I be able to schedule?
10:17AM April 30, 2020
MLConnect Customer Cares Team
Your area is accepting installations. Contact your local MLEC office for personal assistance.
10:22AM April 22, 2020
Jean Donnelly
The lines were installed in "Tall Trees" a few months ago. Are we live yet, or is there a set date?
10:18AM April 30, 2020
MLConnect Customer Cares Team
Depending on the address, your location could be open for installations now. Please contact your local MLEC office for the most updated information.
1:47PM April 21, 2020
sherrill sanchez
I thought I was included in the Lobelville service area that was installed last summer, but that didn't happen.. I see in the newspaper that Perry County received another 600K grant. It said it was designated for the southern part of the county. Will I ever get broadband? It is needed for business activities as well as residential. I live off Lost Creek Rd.
10:19AM April 30, 2020
MLConnect Customer Cares Team
Thank you for the inquiry. We are currently designing Phases III and IV (Hickman, Lewis and Perry counties) and hope to make a timeframe announcement soon. Stay tuned!
8:22AM April 21, 2020
Tamara Hoffa
Any updates for service installation on CCC Road in McEwen?
10:20AM April 30, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us! We hope to begin installations in this area in June. We look forward to serving you!
7:24PM April 19, 2020
Pete Schofield
Fiber was recently run to the pole on my property. How long will it be before I can get service at my residence?
4:12PM April 20, 2020
MLConnect Customer Cares Team
Thank you for your interest. Your location looks to be in Area 28 of Phase II. Our goal is to begin installations in Q3 of 2020.
5:34PM April 17, 2020
Larry Sanders
When will we have service on Cedar Grove Rd in Hurricane Mills?
4:14PM April 20, 2020
MLConnect Customer Cares Team
Thank you for your interest. Your location looks to be in Area 60 of Phase II. Our goal is to begin installations in Q4 of 2020.
7:34PM April 16, 2020
Dionicio Lopez
With the new update about the grants southern Perry and Hickman counties had received, does this shift priorities from areas of high support waiting for service to areas that received the grant?
4:15PM April 20, 2020
MLConnect Customer Cares Team
We are receiving a grant for Perry County; however, the grant application for Hickman County was not funded. At this time, we remain focused on construction of Phase II (Humpreys and Houston counties) and the grant we received for Humphreys County. An annoucement about Phases III and IV (Hickman, Lewis and Perry) will be made soon.
1:05PM April 15, 2020
RHONDA BRAMLETT
When are they scheduled to put ML connect on Lucas Ridge Lane off of N. Clydeton? They stopped at the vet's office.
4:17PM April 20, 2020
MLConnect Customer Cares Team
Thank you for your interest. Your location looks to be in Area 55 of Phase II. Our goal is to begin installations in Q4 of 2020.
12:32PM April 15, 2020
Eric Beard
Any idea how long before you head down hey 49 towards Dickson?
4:19PM April 20, 2020
MLConnect Customer Cares Team
Thank you for your interest. Your location looks to be in Area 32 of Phase II. Our goal is to begin installations in Q3 of 2020.
5:01PM April 13, 2020
Josh Kvapil
Any idea on when service may be available on Blue Buck Creek Rd?
12:18PM April 13, 2020
Robert St Sauver
They ran the fiber to my house about a month ago and we haven’t heard anything else. Could you provide any updates? Thank you.
3:46PM April 13, 2020
MLConnect Customer Cares Team
Your location looks to be in service and taking installations. An MLConnect representative will be reaching out to you. Or, you can contact your local MLEC office at 931-296-2581. Thank you for your support!
8:38AM April 13, 2020
Phillip Hicks
Any timeline for our part of the county? It looks like the rough in has been done on the service line. Thank you...
3:48PM April 13, 2020
MLConnect Customer Cares Team
The address registered with your email address in the MLConnect website puts you in a location where we hope to begin installations next month! Since you've registered with us, an MLConnect representative will contact you when it is time. Thank you for choosing MLConnect!
8:56AM April 10, 2020
Steven Palk
When will we expect fiber ran down Estero Ln in McEwen? I sometimes have to work at home and having to due to the Covid-19. Viasat just isn't getting it done. I feel for anyone that has to suffer from depending on their internet from a satelite. Thank you.
3:51PM April 13, 2020
MLConnect Customer Cares Team
We are on target to finish construction to serve this area and begin installations in June. Please register with us by entering your address and answering a few questions on our website www.mlconnect.com. This gives us a way to contact you when installations begin. Stay tuned!
9:55AM April 06, 2020
Andy Jones
Any update for N. hurricane creek rd?
11:35AM April 09, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us. We could not find a registration under your email address. Please contact your local MLEC office for personal assistance, or register with us online.
7:48PM April 01, 2020
Jeffrey McPherson
We are, like many, anxiously waiting for high speed internet connection from MLCONNECT. The fiber connections have been completed on the poles in my area - Little Blue Creek Road. How long before installations will start?
11:36AM April 09, 2020
MLConnect Customer Cares Team
Great news! The location registered with your email address is on target to receive service next month!
9:52AM April 01, 2020
Robert Lee Williams
I know that this is a large task to get all these counties connected but the people in the rural areas of these counties are the ones needing this now. The city areas already have high speed internet. Those of us who rely on dish, hughes net, etc. are in dire need of high speed internet., We rely on our internet for business, education, shopping, and numerous other things. Do you have any time frame for my area? Shortly I will be forced to upgrade my hughes net and I was hoping That I would be on mlconnect before I had to do this. Looks like it will be another few years at the rate you are going.
2:37PM April 01, 2020
MLConnect Customer Cares Team
Thank you for checking with us. We are working as quickly as we can to reach all areas. The reasons you described are why MLEC chose to start this journey. We understand how important broadband internet is to our members. Like building the electric system, we started where equipment was already in place and are building out as we go for the strongest, most reliable system. An announcement for a timeline to include Hickman, Lewis and Perry counties will be available later this year. I can share that our goal remains to finish construction to all five counties by the end of 2022. We appreciate your patience but also understand the dire need.
10:33AM March 31, 2020
Amanda Johnston
My company has said I can work from home, however I don't have internet. How long before it gets to W. Little Richland Rd, Hemby Branch Rd in Waverly?
3:23PM April 01, 2020
MLConnect Customer Cares Team
There are 64 design areas in Phase II, and installations begin when construction is finished for that area. Your address looks to be in area 55, which means we hope to begin installations the last quarter of this year. Weather and other variables may change this, but because you are registered with us online, we will reach out to you when installations begin.
1:43PM March 28, 2020
Linda Brackett
I live up on Old Blacktop in Mcewen any good news this way? I see them working around the area.
3:25PM April 01, 2020
MLConnect Customer Cares Team
Great news! Our goal is to begin installations in this area by June. Because you have registered with us online, we will contact you when it is time to schedule your installation.
3:52PM March 27, 2020
James Scarlott
I know my Area Nunnnelly does not yet have a time frame, but I tried to look at your information regarding Phone service, I really want/need to know if an option will be available to block known robocallers, I.E. ones that call my house everyday using the same actual not a spoofed number.
3:28PM April 01, 2020
MLConnect Customer Cares Team
Thank you for checking with us. Yes! Our phone system does allow you to block unwanted numbers and have a Robo Call block.
3:47PM March 25, 2020
Melissa Curtis
I know this is a difficult time but being stuck at home during this crisis is harder without internet. My son can’t do his online classes now that they’ve cancel college. We live out Bakerville Road in Waverly Tn. Any good news you can give us????
8:36AM March 26, 2020
MLConnect Customer Cares Team
We share the good news that while the weather and COVID-19 have been slowing our progress, we are still moving forward. Also, we know that you'll love MLConnect when it reachces you. The goal is to begin construction in your area later this year. Please check back with us mid-summer for an update. Thank you for your patience and support.
12:04PM March 24, 2020
Vernon Hamman
I know you all are working as fast as possible considering all this rain but is there an idea of what quarter you will be working in the Half Pone rd area?
7:22PM March 29, 2020
Vernon Hamman
Thanks for the reply you all stay safe out there
8:42AM March 26, 2020
MLConnect Customer Cares Team
Thank you for supporting MLConnect and your patience. We estimate construction will begin in your area in the Q3 of this year. Stay tuned for updates!
10:43AM March 16, 2020
Joshua Hamilton
When is Pinewood being targeted? Specifically, Hidden Valley Road.
10:12AM March 19, 2020
MLConnect Customer Cares Team
Covering roughly 2600 miles in five rural areas is a big task, and we are happy to be on target for our end of 2022 goal. A timeframe for unserved areas in Hickman, Lewis and Perry counties such as yours will be available later this year. We appreciate your patience and understanding.
3:49PM March 09, 2020
Shawna Hicks
Is that fiber being ran out 231 in McEwen? (Fingers Crossed!)
11:16AM March 11, 2020
MLConnect Customer Cares Team
Construction is ongoing in portions of McEwen.
5:18PM March 06, 2020
Marcee Duggar
I have been signed up for 2 years. Any Idea on Highway 13. I live in Houston county side 1\2 mile before Humphreys co??
11:26AM March 11, 2020
MLConnect Customer Cares Team
MLConnect thanks you and all those who are waiting so patiently for fast, affordable, reliable - 100-percent broadband! Constructing a project of this size across five counties is a large commitment, and we are working as quickly as possible with the weather and rural landscape. We anticipate your specific location will be live in the third quarter of this year. Because you've registered with us online, a representative will contact you when installations begin.
12:07PM March 06, 2020
Allison Kimble
When will it be available on Jarrett Lane in Linden TN?
10:17AM March 19, 2020
MLConnect Customer Cares Team
A timeframe for unserved areas in Perry County such as yours will be available later this year. We appreciate your patience and understanding.
6:17AM March 05, 2020
Alex B
Do you have a timeline for when Indian Creek Road in McEwen will finally have internet?
10:16AM March 19, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us. Contact your local MLEC office with your full address, and they can provide an update more specific to your area. Take care!
4:10PM March 03, 2020
jeremie Franklin
Any Idea when you will be down little hurricane creek road in mcewen...other than "later" this year. spring, summer, fall, winter?
11:28AM March 11, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us. We anticipate some services will be live in your area by the third quarter of 2020. Of course weather and other unforeseen delays could influence this timeframe.
8:55PM March 02, 2020
Lyle Bonnell
When will you have service all the way down Old Stewart road (Pond Ln.)??
3:30PM March 03, 2020
MLConnect Customer Cares Team
Construction for the Pond Lane area of Tennessee Ridge is expected to be finished in the 3rd Quarter of 2020. Weather and other unexpected issues could cause a delay, but our goal is be live this fall.
10:19AM February 29, 2020
Trev Humphreys
I signed up for your GB service a couple years ago... still waiting... but no service available in my area. 198 Potts Rd, Hohenwald Looks like you stopped your service area at the edge of the more populated areas near the Golf Course. Us folks a few miles on down they road need service too. Last fall I saw a guy in a ML Connect truck who said he was inspecting the poles in our area. That gave me some hope. I work from home and really need high speed internet. Any idea when you might make it out hwy 412 a bit more to Claude Carroll Road and Potts Rode residences ? Thanks
1:03PM March 02, 2020
MLConnect Customer Cares Team
When MLEC announced the formation of MLConnect in August 2018, our goal was to finish construction to all interested members by the end of 2022. Covering roughly 2600 miles in five rural areas is a big task, and we are happy to be on target for that goal. A timeframe for unserved areas in Hickman, Lewis and Perry counties such as yours will be available later this year. We appreciate your patience and understanding.
2:20PM February 26, 2020
Tina Coffelt
When will you be in area of old 49 hwy?
12:42PM February 28, 2020
MLConnect Customer Cares Team
Thank you for reaching out to us. Contact your local MLEC office with your full address, and they can provide an update more specific to your area. Take care!
8:33PM February 23, 2020
joseph turrentine
when will installations begin on herman clark road in erin? I noticed the site updated from "not where fiber is being built at this time" to " fill out this form and we will contact you". any specific time frame when that will happen? ive been looking forward to you guy coming out this way for atleast a year now and cant wait to be running at 1gbps
11:12AM February 26, 2020
MLConnect Customer Cares Team
Your location is scheduled for construction later this year. Since you've registered with us online, a representative will reach out to you when installations begin. Stay tuned!
5:58PM February 21, 2020
7608850738 Wishaw
I live at 947 bold springs rd in McEwen and I was wondering when I would be able to revive service ? I haven’t seen anyone working on the lines down my road
11:12AM February 26, 2020
MLConnect Customer Cares Team
Your location is scheduled for construction later this year. Since you've registered with us online, a representative will reach out to you when installations begin. Stay tuned!
2:36PM February 20, 2020
Diane Holloway
When will the Totty's Bend area be completed? Mainly on Mobley Ridge Road? Thanks
11:07AM February 21, 2020
MLConnect Customer Cares Team
For Hickman County, we are currently doing installations for some areas of Centerville. Phases III and IV will include the remaining portions of Hickman, Lewis and Perry counties, but a timeframe will not be available until later this year. Our goal is to complete construction to everyone by the end of 2022.
3:05PM February 17, 2020
Robert St Sauver
It looks like the lines and things are finished on Stewart Branch Rd in Hurricane Mills. Any idea on how long until installation?
3:59PM February 17, 2020
MLConnect Customer Cares Team
Main line construction is nearing completion. If the weather holds, installations could begin in the next few months. Since you've registered with us online, you'll be contacted when installations start. Thank you!
5:37PM February 12, 2020
Sidney Pate
what do the dark pink or purple and gray areas on map mean? as many pink areas on map i dont see how can be completed by Jan. of 2021 but hope so. keep my fingers crossed
9:58AM February 14, 2020
MLConnect Customer Cares Team
The areas in pink are the remaining areas in Humphreys and Houston counties and are expected to have construction completed by the end of January 2021. Actual in-home/business installations will take a bit longer.
2:23PM February 12, 2020
Brett Roberts
Our MLEC electric service in underground . Will the fiber be underground to our house too? Also our house is listed as phase 2, our address is 145 Langford Road Waverly, and I noticed that Tall Trees recently had the fiber lines and poles installed . Since we do get our electricity off HWY 70 versus Tall Trees grid , will we have access when Tall Trees internet becomes active? thanks
9:56AM February 14, 2020
MLConnect Customer Cares Team
If your electric service is underground, the fiber to your home will be also. The service drop for underground takes a bit longer, so anyone who wishes, can have their fiber overhead. The rainy weather of late has slowed our progress; however, we expect to begin construction in your area in the next few months. Since you've registered with us online, an MLC representative will contact you when installations begin in your area.
8:24AM February 12, 2020
MLConnect Customer Cares Team
Admin
Hi Bradley Road in MEwen! Depending on the weather and other variables, the goal is to complete construction and be live with installations in your area this summer.
4:46PM February 11, 2020
Simon Devers
Saw that they ran cable lines on my property today at Bradley Road in McEwen today(we are located towards end near trace creek). This got us excited, how much closer are we to a installation date now?
1:54PM February 10, 2020
MLConnect Customer Cares Team
Admin
In rental situations where the electric service is another name, the homeowner/landlord will need to sign a permission form prior to the installation being scheduled. You will receive a separate bill for your MLConnect service.
4:08PM February 07, 2020
MLConnect Customer Cares Team
Admin
MLConnect is making progress further into the rural areas of Humphreys and Houston counties everyday. As for television, MLConnect speeds make streaming possible. Many customers are using this entertainment option instead of traditional satellite services.
2:34PM February 06, 2020
Linda Brackett
I have seen the workers going up Old Blacktop RD any idea when we can get connected?
7:29PM February 05, 2020
Gary Curtis
Are you able to predict the time frame for service on Little Blue Creek Road? Also, some folks are saying that with MLconnect we will be able to use it for TV and not require satellite service. Is that true?
11:59PM January 31, 2020
Terri Pirtle
I am SO ready for Bakerville Road to be completed! ❤️❤️
9:44AM January 20, 2020
MLConnect Customer Cares Team
Admin
Construction for Phase II, which includes all areas of Humphreys and Houston counties not included in Phase I, is expected to finish in January 2021. If you select the Service Areas tab on this website, areas in light green are in service now and scheduling installations. Areas in pink are included in Phase II.
5:39PM January 16, 2020
Joey Hornick
I have seen MLConnect trucks on Old Nashville Hwy in McEwen. Any idea on a completion date in that area?
8:48AM January 16, 2020
Stephanie Burney
As the list that showed the status of each are is no longer shown on this site, what is the best way to get an update of the status of our area? Thank you in advance.
8:47AM January 14, 2020
MLConnect Customer Cares Team
Admin
Mr. Hux: At this time, you are scheduled for construction later in Phase II, which is currently under construction (some installations complete) and expected to span 15 months (finished in January 2021). Because you have registered with us online, we have a way to contact you when installations begin in your area.
3:24PM February 09, 2020
Tony Hux
Admin
One other question I am a renter with electric included. Will I still be eligible to sign up under my name or will it have to be added to electric bill?
10:58AM January 13, 2020
Tony Hux
The main line is now being ran down Old Blacktop Rd. from Gorman toward McEwen. Any idea when service will be available?
8:08AM January 10, 2020
MLConnect Customer Cares Team
Admin
MLConnect currently does not offer wifi hotspots for members, but is an option we might consider doing in the future. However, MLEC offers a few select free hotspots in our service area that can be used for internet access. Check locations at this link: https://www.google.com/maps/d/u/0/embed?mid=z2AV8O9H2QJE.kMU05vce5oT4
10:46AM December 19, 2019
Larry Traylor
Thanks for getting to the people without internet first we really appreciate it. If only right. You put it in places that already have internet available first. Now it's put back another year. Just a complete let down.
3:53PM December 16, 2019
Zack Story
Will I be able to connect to ANY MLconnect wifi spot as long as I am a member? Or will there be any hotspots? Kind of like xfinity does.
7:11AM December 15, 2019
Mary Hegenbart
I would like to hear some feedback from customers who now have the new service? You know some Pros and Cons.
9:30AM October 24, 2019
MLConnect Customer Cares Team
Admin
MLConnect will be an option for all those living in the MLEC service area. The project is lengthy, but we are committed to reaching everyone in time. Progress is made every day, and we appreciate everyone's support.
6:27PM October 23, 2019
anna pierce
I live in the Pineview area on the map at 47 Deer Run Road Lobelville Tn. I would love love to have better internet would save me hundreds in gas back and forth to Nashville everyday. Better internet means I could work from home ... I live in a area that I don’t think their are a lot of people in my area that will get it ? So does that mean I don’t get it ?
5:14PM October 23, 2019
MLConnect Customer Cares Team
Admin
These are all great questions, and we're working to make an official announcement about Phase 2. As shared, MLEC/MLConnect is committed to making broadband an option for ALL MLEC members. It is not a matter of "if" but "when." Our goal is to complete construction by the end of 2022, but considering the amount of interest, it will take longer to finish home and business installations. Of course we would like to serve everyone at one time. Unfortunately, it is not possible. We appreciate your patience and support as we work to serve everyone.
10:00AM October 20, 2019
Jessica Botkin
Please come to pineview!!! Lobelville. We have nothing here no access to net just satellite net. Lucky to even have phone signal out here!
1:18PM October 19, 2019
Kristopher Bing
Was curious if you had a timeline for the 10-314 Brown Hollow area, very anxious to get good reliable service as soon as possible. Thanks.
7:29PM October 18, 2019
Jessica Botkin
Mine is pineview I seen they wanted all of us from the outskirts of linden and lobelville to email yall if we want it in our area. We already signed a survey from mlconnect over a year ago saying we wanted this down here. I really hope yall are gonna come here we have nothing here cant even get Tds out here this is a complete dead zone. Please keeping moving forward on this list of future service areas. I cant wait for yall to come down here, so many of us are waiting on this!
5:35PM October 16, 2019
Joey Hornick
So is there an expected start date for Phase 2?
9:54PM October 15, 2019
William Dixon
Can you please help us understand this new phase 2 map, it appears like you're going to solely focus on Humphreys county and not give anyone in Lewis, Perry, or Hickman county any more growth until a different point in the future, is this going to be how it works? I'm sure most of us are very interested to understand how it works.
5:24PM October 04, 2019
MLConnect Customer Cares Team
Admin
Thank you for contacting MLConnect and your interest in fast, affordable, reliable broadband and phone services. We offer no data limits, no contracts, FREE standard installation and hometown service. At this time, we are working on installations in the Phase I areas. While your zone (01-334 West To River) is not in Phase I, we are making progress with our Phase II construction in the rural areas every day. Look for an official update soon. Again, thank you for your interest and support. We look forward to serving you.
6:18PM September 23, 2019
Pete Schofield
When is 01-334 West to River going to be slated to move forward. It says it is still reviewing interest. My residence is only a mile or two from where service is already established in Tennessee Ridge
11:43AM September 10, 2019
MLConnect Customer Cares Team
Admin
We are continuing and will make broadband an option to all MLEC members. As shared in an earlier post, the map section of our webiste is undergoing some changes, so your zone name is the best indicator of construction progress for your area. From construction to installation, there are several steps in the process, and it will take time to reach everyone. MLConnect continues to make progress every day. We appreciate your patience and support.
8:38PM September 09, 2019
Kevin Rist
On your map I am under the Phase 1 color, 01-354 Hwy 49 East/Hwy 13 North , You are not going to change that are you? I am so tired of having crappy internet it's not funny! On My Dashboard I now have a Goal bar that wasn't there before. Does that mean that it has started? We already have the fiber optic lines laid.
6:10PM September 09, 2019
MLConnect Customer Cares Team
Admin
Different colors on the Service Area maps relate to different stages of construction. Currently, this portion of our website is undergoing changes. If we can clarify anything about your zone, please contact us for personal assistance.
6:09PM September 09, 2019
MLConnect Customer Cares Team
Admin
Construction is currently underway in Phase I areas of McEwen, and we hope to announce a "go live" date for in-home installations to begin in the next few weeks.
6:08PM September 09, 2019
MLConnect Customer Cares Team
Admin
Zones are designated according to your address. If your zone does not look correct, please contact your local MLEC office for assistance. When registering, some will enter abbreviations such as Rd, Ln, and there may be more than one Smith Rd, etc. in our five counties.
10:15PM September 05, 2019
Kevin Rist
On your map under the Service Areas, could you tell me what each color represents? Thank you.
4:47AM September 02, 2019
Anthony Martin
Any information about McEwen? Im in phase I area.
6:51PM August 24, 2019
Rita Choate
My are is saying Pleasantville, yet my address is Waverly. Is that correct?
2:47PM August 21, 2019
MLConnect Customer Cares Team
Admin
Your address places you in a zone labeled as 07-324 Pleasantville. Areas are grouped geographically by zones (not necessarily by the city name) and indicate the area with which construction for your location is scheduled to be completed. If you feel the location is incorrect, please email us at customercare@mlconnect.com with your mailing address and reference "zone check" in the subject line. Thank you for reaching out to us and the opportunity to be of service.
7:03PM August 20, 2019
denise fair
My area is saying pleasantville yet my address is linden. How does that work?
11:03AM August 14, 2019
MLConnect Customer Cares Team
Admin
The numbers associated with a registration, such as 06-364 are the location's zone. Phase I zones include those with the name of a city followed by numbers, for example New Johnsonville 04-2140. Phases II, III, and IV are numbers followed by a location, such as 06-364 Coble.
11:00AM August 14, 2019
MLConnect Customer Cares Team
Admin
Dudley Brooks Loop is not in Phase 1 (scheduled for completion in 2019); however, we are committed to making service an option for everyone served by MLEC and hope to finish construction by the end of 2022. Phase II is currently being designed and announcement will be made in a few months.
10:56AM August 14, 2019
MLConnect Customer Cares Team
Admin
Waverly DA 11-3440 is currently scheduling installations. Your local MLEC office can provide sign-up assistance.
10:53AM August 14, 2019
MLConnect Customer Cares Team
Admin
Although a user might only "register" one sight, you can let us know when we contact you that you would like to add additional addresses. Or, you can also register the other addresses, but a different email address will be needed. However, keep in mind that different physical addresses might not be able to be installed at one time because they may be outside of Phase I.
11:22AM August 13, 2019
Verdia Long
Can you tell me how long of a wait time I have to get connected in area DA 11-3440? Thanks.
9:36PM August 12, 2019
cindy courtney
Could you tell me when the internet will be available on Dickson highway?my address is 45 Dudley Brooks Loop Erin Tn 37061
4:43PM August 10, 2019
Verdia Long
I am in DA 11-3440 Hillhaven area. I registered to get connected the end of July. Comcast jacked my rate on me by $40 due to my contract running out. I am cancelling Comcast on Monday. Can you give me an idea of when I will be able to get connected? Thanks!
6:05PM August 09, 2019
Elizabeth Harrington
Can you tell me what these numbers mean...06-364
9:07PM August 07, 2019
vanessa mealer
we currently have internet thru the phone co, and it does have issues a lot. can you give me a time frame for your fiber to reach our neighborhood? the first of the two companies to bring it will get our business, and that of my neighbors who are also fed up with the work sometimes internet service we have.
12:35PM August 05, 2019
Melinda Phair
Though I only put our address on the "interested" site, there are two other homes on our farm that would be interested in this.
12:08PM July 29, 2019
MLConnect Customer Cares Team
Admin
Phase I (in and around the cities like Erin and Tennessee Ridge) will complete construction in 2019. Areas selected for Phase II and beyond are being evaluated with an announcement coming in a few months. Because you have registered with us online, we have a way to contact you when construction and installations begin in your area.
5:20AM July 29, 2019
Camille Lashlee
What are plans/ timeframe for Danville, McKinnon, Stewart area on HWY 147 in western Houston County?
11:10AM July 17, 2019
MLConnect Customer Cares Team
Admin
At this time, your location - 11-314 Ridge Road Zone - is not scheduled for Phase I (construction to be completed in 2019). Areas selected for Phase II and beyond are being evaluated with an announcement coming in a few months. Because you have registered with us online, we have a way to contact you when construction and installations begin in your area. Again, thank you for reaching out to us. We appreciate your understanding and patience as we work toward a common goal - FAST, reliable broadband for our rural hometowns.
12:25PM July 12, 2019
Josh Elam
Hello, I'm in 11-314 Ridge Rd. zone on Old 13 about 2 miles from Buffalo/I40....i think quite literally at the end of our service branch. Had a surveyor come by a few weeks ago to (I guess) geotag the pole. He mentioned it was for fiber. Does this mean you're moving past the gauging interest stage and moving toward install? Any sort of time frame I can hope for? Just want to know so I can manage my Hughes account accordingly (don't want to contract for longer than I need). REALLY WANT THE FIBER!! Thanks!
8:21AM July 11, 2019
MLConnect Customer Cares Team
Admin
Thank you for your question! At this time, construction is expected to finish in 2019 for areas in orange.
3:04PM July 10, 2019
Michael Akridge
Can you confirm that orange shaded areas of the map are in the Phase 1 zone? I saw an earlier post that stated that only Phase 1 areas were highlighted and wanted to ensure this includes all colors. If so, my understanding is that this area (Asbury Dr, New Johnsonville) will be serviced by the end of 2019.
4:03PM July 08, 2019
MLConnect Customer Cares Team
Admin
Mr. Wilson: Construction is underway in Phase I areas of McEwen. MLConnect is on target to complete construction in all Phase I areas in 2019.
4:00PM July 08, 2019
MLConnect Customer Cares Team
Admin
Kunal: Our online system is experiencing some issues. To verify the zone for your location, please email your service address to customercare@mlconnect.com. We apologize for this inconvenience.
3:09PM July 08, 2019
MLConnect Customer Cares Team
Admin
Mr Rist: Your online registration shows a different location than Phase I. We will email you shortly to verify your location and provide additional assistance. Thank you for bringing this to our attention.
2:30PM July 08, 2019
Kunal Mitra
Service area 06-364 Coble says Currently Installing - Signup now ! Is it really being installed at this point ? If not can you let us know about a possible time frame,
8:04AM July 08, 2019
Samuel Wilson
Hi All, Just wondering if there is an update of a timeline as to when they will start the construction in McEwen TN. Also is expectation still that phase 1 construction will be complete this year? Thanks!
3:51PM July 03, 2019
Kevin Rist
Why does the map online show different areas to where phase 1 is then the map in the office? Online states that my area is in fact in phase 1. So am I or am I not in phase 1? I am so excited about having an internet that works in my area. Thank you in advance for your time.
7:51AM July 03, 2019
MLConnect Customer Cares Team
Admin
Thank you for your comments, Mr. Betz. We always want to keep the lines of communication open and provide answers on this project. The website experienced an outage yesterday and your comments were missed. The colors on the SERVICE AREA page map correspond to stages the areas are in. Below the map on that page, the colors correspond to a different message about that area. Only Phase I areas are highlighted at this time. As shared in the beginning, MLConnect is committed to serving ALL areas. The grants received are designated for specific areas, and these are in the design stage. As the system is built out, more rural areas are being included but it will take time to reach everyone. Again, thank you for your comments and this opportunity to share information.
3:20PM July 02, 2019
James Betz
Strange, my comment did not get posted. I will try again.Ms. Harrington is correct in her question. The rural areas are always last to be serviced. The city has acce to all kinds of internet providers at high speed. If the infrastructure is in place it's just a matter of running cable. How ever if it is broadband internet over the power lines it just a matter of installing repeaters.
12:59AM July 02, 2019
James Betz
It would really be professional if you would explain what the colors represent on your service MAP. Being an electrical engineer that answer you gave the lady about why the rural areas are last is phony, once the "infrastructure" is in place to service the city it's just a matter of running cable. Unless it's broadband via the power grid, which would not require extra cable, right. The people in the RURAL areas are always last to get anything. And like she said in the city people have access to several internet services. So how about an honest answer?
3:59PM June 12, 2019
MLConnect Customer Cares Team
Admin
Thank you for supporting MLConnect! Like building the electric system 80 years ago, building a fast, affordable, reliable broadband network will take time. However, we are striving to complete constructin in all five counties by the end of 2022. We are committed to making world-class broadband and hometown service an option for ALL MLEC members. If you have not already, please register with us online by entering your address and picking a potential product. Then, when we are working in your area, we'll have a way to contact you and confirm the order.
3:56PM June 12, 2019
MLConnect Customer Cares Team
Admin
Great question! We started in the cities because we have to build a reliable infrastructure before we can build out in the rural areas - kind of like an electric substation has to be centrally located and building out from there.
3:59PM June 11, 2019
Elizabeth Harrington
Can someone tell me why people in the city limits get the service before people in the rural areas? People in the city limits have excess to all kind of internet, while I'm still stuck with satellite ? Thank you.
9:52AM June 11, 2019
Tim Slade
I live on Hwy 7 South at the Hickman / Maury county line. Any timeline ideas on when we would be getting service. I saw some new power poles go up a couple of months ago at my property line. Are these going to be utilized for the new internet service ?
4:05PM June 09, 2019
Claudine Bruyns
On the update page of this site, the last post was February 21st. I know a lot of work has been done on the network. Would someone be able to post an update with an overview of the progress and status, please? We are so excited to know that this service is in progress and will be installed in our homes and businesses soon.
8:00AM June 04, 2019
MLConnect Customer Cares Team
Admin
Our goal is to serve Phase I areas of New Johnsonville in 2019. A specific date for when installations will begin is not available at this time. Since you have registered with us online, an MLConnect representative will contact you when we are working in your area. Thank you for the email and support!
2:17PM May 29, 2019
mary lee lowe
How will we know when we will be live? We have seen contractors on our street and around town (New Johnsonville), but no info regarding how we will be notified that service is up and running. Thanks
9:32PM May 18, 2019
Daniel Norton
Daniel Norton Grinder Creek Road Hohenwald. My wife and I have lived in areas ( Houston,TX- Washington.D ) that have had high speed internet and enjoyed it very much. We do not have TV as we find TV very Worldly and not to our liking. We were only able to install satellite internet and are restricted to 50 GIG a month with poor quality, slow seeds in the evenings, and inop when a storm is in the area. We will be so happy when ML Connect puts in our 1 GIG package, Telephone service where we can STREAM MOVIES & other things.. GO GO GO ML CONNECT.
4:27PM May 14, 2019
MLConnect Customer Cares Team
Admin
Thank you for your support! We are excited to bring fast, affordable, reliable broadband to all MLEC members in Hickman, Houston, Humphreys, Lewis and Perry counties. Residential services begin at 300 Mbps for $49.95. Check the "Products" tab for full information. Phase I (in and around the cities of our service territory) will serve as a reliable infrastructure for the entire five-county project and construction is expected to finish in 2019. Phase II areas are still under development, and we will make an announcement about this soon. However, we are committed to making broadband an option for ALL MLEC members by the end of 2022. Again, thank you for reaching out to us. Follow us on Facebook and Twitter for updates.
12:23AM May 12, 2019
James Allen
I used to live in civilized areas of this world like Germany and Colorado Springs and the Denver area. I have always had cable internet and it's usually very expensive. Usually 150 Mbs was considered fast and they would charge about $90. So after looking over your pricing for your services for data speeds, paying about $80 or slightly more for 1 GB of data speed kinda makes me hesitant to believe what I am seeing. We currently have Viasat and we are paying about $150 for 50 Mbs which is the fastest satellite internet we could find. And if a cloud flies over us the internet dies out or they will throttle us during peak hours to around 10 Mbs. 10 Mbs is nearly dialup days slow and it's a constant source of frustration for us. All I can say is if you do put in this internet cable or fiber ( I am guessing its fiber due to the 1 GB option ). But if you do this I will be eternally grateful to you guys. I feel like my hopes are being raised just to have them dashed because so many goobers out here think cable internet also means you haft to have the TV packages even though you have stated clearly thats not the case. I hope this happens so we can happily get rid of satelite.
1:57PM May 09, 2019
Terrell Lindsey
I’m inquiring about a more accurate time line as to when internet services will be available for my address. It looks as if the installment stopped one road before mine which is disappointing considering we’ve been waiting 13 years for any kind of internet service and the areas serviced already have multiple internet options available to them. I was very excited to hear about possible opportunities to connect but now from news sources it’s looking like it will be a few more years before we have options. Our home is less than four miles from town and 2 miles from hwy 20/Summertown hwy so it’s not like we are way out on the other side of the county. I would appreciate any new accurate updates you could provide. Thank you.
8:47PM April 18, 2019
MLConnect Customer Cares Team
Admin
While MLConnect will not offer TV services, our fast, reliable speeds will make video streaming readily available for services such as YouTube TV, Hulu, Netflix, etc. To learn more about streaming, check our website FAQs: http://www.mlconnect.com/faqs.
8:43PM April 18, 2019
MLConnect Customer Cares Team
Admin
Thank you for supporting MLConnect. Like building the electric system 80 years ago, building a fast, affordable, reliable broadband network will take time. However, we are committed to making world-class broadband and hometown service an option for ALL MLEC members by the end of 2022. If you have not already, please register with us online by entering your address and picking a potential product. Then, when we are working in your area, we'll have a way to contact you and confirm the order.
8:35PM April 17, 2019
Elizabeth Harrington
I heard that you will be including TV service. Is this true?
1:56PM April 17, 2019
Nettie Hinson
Are we going to get this on Piney Creek Road.
4:23PM April 01, 2019
MLConnect Customer Cares Team
Admin
Like building the electric system 80 years ago, building a fast, affordable, reliable broadband network will take time and starts with a strong foundation. Our goal is to serve all areas by the end of 2022. MLConnect is using a phase construction approach to build a reliable infrastructure for the entire five-county project. Services are being installed in Waverly, and construction is ongoing in Hohenwald and Centerville. After this, we will move to (in order) New Johnsonville, Erin, Tennessee Ridge, McEwen, Linden then Lobelville. It is our goal to have these all ready for service in 2019. We applied for six grants under the Tennessee Broadband Accessibility Grant Program and received one for a section of rural Humphreys County. We will apply for additional grand funds in the future. It will take time to cover MLEC's entire service territory, but we are committed to the task.
1:44PM March 31, 2019
Susan Trainor-Baisden
So it looks like Phase 1 is pretty much the same people in Hohenwald that already have access to Spectrum and other broadband Providers. I thought that the grant was made to deliver internet options other than satellite to people in Rural areas. To me that would be people outside of the areas that already have options. I'm sort of disappointed. 3 years to wait sucks.
12:40PM March 25, 2019
MLConnect Customer Cares Team
Admin
Registrations/sign-ups are now open for those living in the Phase I area of Waverly! Once you register, MLConnect will contact you to confirm your order and set up the installation.
8:08PM March 15, 2019
Christopher Wilcher
With go live on the 18th for Waverly when should registration start for those in Waverly area
8:48AM February 28, 2019
MLConnect Customer Cares Team
Admin
All areas receiving electricity from MLEC will have the opportunity for service. If you have questions related specifically to your location, please email your address and a phone number to customercare@mlconnect.com.
3:21PM February 25, 2019
Michael Malone
You now if you will be running it out 13 north or not?
9:02AM February 11, 2019
MLConnect Customer Cares Team
Admin
MLConnect's original goal was to serve Coble and other areas outside of Phase I by the end of 2022. We're excited about the potential of moving that goal closer with the help of grants and other factors. As Phase I nears the end, Phase II will be designed. Areas selected for Phase II will be based on construction costs, existing infrastructure, time constraints, etc. Another determining factor is the amount of interest in each neighborhood (number of online registrations). This is why registering on the website is SO IMPORTANT. For example, if there are 50 houses on a road and only 4 registered, another location with 20 houses and 15 registrations looks to have more interest. High registration does not guarantee a neighborhood’s inclusion in the next phase, but more interest can increase its chances. Encouraging your neighbors to register as well would be a great help. Registration is not an obligation to buy, but shows area interest, helps guide future construction, and provides a way to contact you when broadband signups begin in their area. Follow us on Facebook, Twitter and http://www.mlconnect.com for updates.
3:32PM February 10, 2019
William Dixon
So like I live barely into the coble zone how long do you think it'll take to upgrade me from sub mbps internet? till 2020? 2021? Don't hit me with that 'We'll get to ya when we get to ya' stuff though.
11:23AM January 23, 2019
MLConnect Customer Cares Team
Admin
Like building the electric system, MLConnect will build out its broadband system to create the infrastructure first (connecting the cities). This is an important first step toward a fast, reliable broadband system to serve all five counties. We would be happy to verify if a specific location is in Phase I. Just email a physical address to customercare@mlconnect.com.
5:44PM January 18, 2019
James Betz
As is the case with every high speed internet provider, those of us outside of town are pushed aside. The area in Orange has access to cable and other high speed internet, while we are always just 2miles from any access. Just the way it's always been and always will be. Thanks anyway but I will search for a more promising available internet.
3:54PM January 17, 2019
James Betz
Would it be possible to have the areas in phase one identified?
9:49AM January 16, 2019
MLConnect Customer Cares Team
Admin
All areas inside Phase I are expected to be live and begin receiving service in 2019. The other phases have not be designed at this time and locations not assigned to a particular phase. However, we anticipate all MLEC areas in all five counties will be completed in four years.
7:01PM January 15, 2019
Charles Gilreath
I’m on Highway 13 S ,right past coop , I have signed up and it said Congratulations your in phase one , will this area be done this year ? Thank you for your time !
1:47PM January 15, 2019
Jerry Colbert
So when will those in Phase 1 receive Internet in their homes?
12:24PM January 15, 2019
Rachel Dyer
How soon to our area? 2years?
5:53PM January 14, 2019
MLConnect Customer Cares Team
Admin
Great question! If NOT registered on our website, enter your address, select “residential” or “commercial” and then “Search For My Address.” If the next screen says, “Congratulations, your address is in the design stage,” you are in Phase I. Whether or not you are in Phase I, pick products you are interested in and click “Submit.” (Not an obligation to buy but registers interest and gives us a way to contact you when we are working in your area.) If you HAVE already registered, sign in or click on "Service Areas" above. From here, you can zoom in on the map. Areas in orange are in Phase I. The first MLConnect phase for broadband construction will help build the entire project’s infrastructure and must be built before we can move out to the more rural areas. But, we're coming! Other phases have not been designed at this time. To learn more about our phase approach and how you can register your area, check our FAQ section.
2:40PM January 13, 2019
James Betz
The service area MAP explains very little. It needs more explanation about what the colors are telling us. Please post what the colors are telling us or what they represent. It seems like the areas in town have access to all kinds of high speed internet, but those of us who live outside of town are treated like we don't exist.
10:56AM January 04, 2019
MLConnect Customer Cares Team
Admin
Our rural hometowns - areas other providers have overlooked - are in immediate need of fast, affordable, reliable broadband for many reasons. This is why Meriwether Lewis Electric Cooperative stepped forward to establish MLConnect and help build our communities for the future. While we will not be offering tv packages as a service, the broadband speed offered by MLConnect will make streaming for programs such as Netflix, Hulu, etc. a viable option.
4:35PM December 22, 2018
anna pierce
Please Please get to me.........sat sucks ! ! !! slow and always goes out in a storm......so can not wait ! ! !
7:15AM December 22, 2018
Marion Bloom
Will you bundle with tv supplier such as Directv or Dish as another option. Thanks.
2:04PM December 14, 2018
Charles Gilreath
I saw the ML team with cable on highway 13 s right before Co-Op , my house is 2 houses down from there on Highway 13 s , any updates on when I'm getting service , I have already signed up , thank you in advance
9:43AM December 02, 2018
Ray Blankenship
BE GREAT IF TV SERVICE LIKE DIRECT TV OR DISH NETWORK OR COMCAST COULD BE INCLUDED. MAYBE IT WOULD NOT GO OUT EVERY TIME A SPRING SHOWER OR JUST A CLOUD CAME OVER..
1:16PM November 06, 2018
Alan Greenleaf
About how long will it be before we get it? Will you be eventually getting Tv also?
2:59PM October 11, 2018
MLConnect Customer Cares Team
Admin
Our first phase includes in and around the cities within each of the counties MLEC serves. First up are Waverly, Hohenwald and Centerville. After that, we'll be building out in the other cities in this order to complete Phase I in 2019: New Johnsonville, Erin, Tennessee Ridge, McEwen, Linden and Lobelville. The first MLConnect phase for broadband construction will help build the entire project’s infrastructure. After that, areas where members have logged interest will help guide the projects’ progress. Click “I’m Interested” on www.mlconnect.com to log your interest with no obligation to buy.
7:25PM October 07, 2018
Jason Preisner
So on the Service Area map, is the dark yellow sections right around the town centers the 2019 buildout or the blue/purple/yellow areas going to be built in 2019?
12:19PM September 16, 2018
Victoria Gordon
No one wants to service any new areas on Highway 7 it seems. AT&T has not offered to extend anything even 1 more house. Comcast also has service in the Lyles area, but they also will not extend. Finally, someone listed the location in their service area. Wish we didn't have to do some sort of costly satellite with contract to get internet before this gets ready.
4:04PM September 14, 2018
James Betz
It was great to hear MLEC is going to provide Broadband, something much needed in our area. I was wondering if there is a possible date as to when we will see this become reality.
5:54AM September 12, 2018
James Betz
Where on the site do we go to get updates on when service will be available?.
2:30PM August 25, 2018
Eric Merideth
We have been looking forward to having a good internet service for some time. It will be nice to get a good price without having to negotiate prices, packages etc every year. Way to go MLEC!!!
8:20AM July 26, 2021
MLConnect Customer Cares Team
Splicing is underway in your area. Testing and other work will be conducted before we are ready for installations to start. Our goal is to begin installations in your area later this summer, but please remember that dates are ESTIMATES only. Weather, demand, available labor and other uncontrollable issues could change the timeline. You can follow our progress using the interactive map on mlconnect.com. Once your address pops up, click outside the "Search Results" box for updates. When you see the "STATUS" line change to "IN-SERVICE," you can reach out to your local MLEC office to process an order with a Participation Agreement.